SLG is available on xDSL
RE Rupert Roker and Keith Langmead;
there IS an SLA/SLG with BT Broadband (aDSL) but only on the Netwrok Premium package. £100 per month, 8mbps d/l 832kbps u/l. 20/1 contention ratio. slightly better than standard aDSL, but still, for mission critical stuff, surely some form of leased line would be in order? ie 1/1 contention, etc...
some people just don't pay attention, and most certainly don't listen to the sales advisors when they try and explain why it just might be a sensible option for those very imortant services. people just want to buy on price, which is why everything is dropping in quality, unless you have a silly amount of money and are willing to part with it.
totally bloody annoying (btw i am one of those sales people, and trying to explain to a customer just exactly why they need the unlimited bandwidth of the £5 a month more package, as they want to monitor CCTV through their internet connex for several hours a day, and they will STILL insist on the most basic package because "i can always upgrade later", and trying to tell them their first bill is going to be astronomical due to the copious amounts of bandwidth consumed, they think WE are the idiots and they know what they are talking about because "my nephew told me thats all i need".
of course, they neglect to mention the nephew is 14 yrs old, and he knows how to turn a computer on and open up a web browser which OF COURSE means they are an expert on all things pc/mac/www blah blah blah...
and thats just sales. i'm glad i'm not a boff having to find new and creative ways of disposing of the bodies of all those illiterate managers that got the job because of who they play golf with... :)