I still don't understand how people can't understand that ISP's reliability and service is pretty much totally dependant on where you are, or just put luck with a lot of ADSL services.(your copper cables, distance etc)
I've been with Virgin, since around 2000-2001 when they were blueyonder and since then have been with about 4 different adsl isps and everytime I either had a bad connection or good connection it had pretty much no correlation to the other customers with the same ISP I was with.
see, all this whine about virgin is just yet another example for me where my own virgin connection is maxing 20mbit and their capping isn't really that bad considering I download 150-200gig a month.
don't expect just because your connection is poor that EVERY single other virgin customer is experiencing problems because the majority aren't and if they were there would be much bigger coverage that JUST the vocal people who all happen to have problems as why would someone who isn't having issues post noirmally?