19 posts • joined Tuesday 4th September 2007 12:41 GMT
Our local burned down in February 2007.
It was shut for over a year.
Before the fire I never went near it. Too smoky, too much SkySportsTV, too much lager, lousy food and not a single drop of proper cask ale.
Now it's rebuilt and reopened, and it's gone from strength to strength.
No smoke, No TV, one or two lagers, four fresh local draught ales and a fifth joining soon.
Good food and friendly service.
If a pub can understand its market it'll do well.
Oh, and we certainly go for a meal and a drink far more often now than before the brilliant, way overdue smoking ban.
And while we're at it....
....can we stop this silly idea of "raise a ticket".
Tickets are for buses, trains, planes and theatres etc.
Cut the nonsense and log these things as they should be, as problems.
Heck, why are customer support areas so terrified of word problem?
....did something similar recently.
Some doofus posted a stack of stuff out with NI numbers printed on the envelopes.
A letter of apology appeared a few weeks later.
£11....to move from Opt 1 to Opt 2 ?
Now that's a lot of hours chat before it's worth the change.
Last time I looked, we spent about 12p a month on calls, and £10 on line rental/VAT
Bad line rental.
What about the rest?
2 x £750 = £1500, leaving the TocH people £675 in the red.
Who thinks up these fines, not that these numpties will ever pay a penny of their dues.
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