Not new
My wife had a long running battle with Orange after being billed £30/month for several months - just for asking them to send a booklet describing the various contracts. Never had an orange contract, never had any phone contract....
Apparently we couldn't make them go away because we couldn't prove we owned the phone that she never bought, and there was no record of her actually buying a phone, just the bills, tied to a phone that was never sold, never turned on, and apparently never paid for. Orange blamed Carphone Warehouse (who had never heard of her either).
This doesn't suprise me at all.
Biting the hand that feeds IT
