Re: Ee are the same...
I'll be happy to accommodate you if you prefer that I read that script in Bad Jersey, Bad Philly, or Bad Valley Girl.
Of course, if you know the magic phrase I'll stop pretending to be "Peggy" (yes, I even do the accent) and fix or escalate your issue.
That magic phrase is "Multiple boxes, multiple OSes, I've already hard reset and reconfigured the modem" and be able to convince me of that (as opposed to just saying to to try to bypass valid troubleshooting)
In defense of the ISP, you would not believe how many "network admins" i have calling me who don't know what TCP/IP, IPv4, or DNS Resolution are