Market Leaders for sure but what type of market?
Yes, Fasthosts are market leaders. We are a voluntary human rights organisation who found that by their terms and conditions the service we needed they were not willing to provide. We stopped payment for renewal and notified them, admittedly the day after renewal date that we wanted to cancel the service. We were told that they wanted the full annual renewal before they could close the service we didn't want and they did not want to provide. We asked for a cancellation fee. We were told there is no cancellation fee. We asked why we had not received a renewal notice, they said it was their terms and conditions that no renewal notice is issued and the contract "renews automatically" therefore we have to pay the full annual fee. We took the terms and conditions to an expert who said "A brilliant piece of commercial writing but if you are a customer, well let's say you don't have a leg to stand on." So, yes they are market leaders without a shadow of a doubt and now, a voluntary human rights organisations is having to pay a full annual price to cancel a service we can't use, don't want and they can't supply. Don't get me started on "Unlimited bandwidth" how an organisation can plan its future when unlimited bandwidth turns out to be ' just as much as we think is reasonable but we wont tell you exactly when we will pull the plug' I haven't a clue. Our experience with them, dreadful.