You're welcome
I issued a small claims court summons for £6. They settled out of court and paid the £30 court fee. How do you claim the 25p per minute back other than that? anyway, they didn't give me this option despite a faulty 8 year old cable modem. Other than that, I have to say VM are one of my best value utility suppliers, notwithstanding the appalling "Hey there! fancy a gobble?" type marketing literature they send out.