This sounds very dangerous...
Most end users don't RTFM, and so if they try to repair themselves and select Reset instead of Refresh all is lost. Personal data gone! And they can prompt people all they want, they will click Next, Next, Yes, Finish without even reading. Not all, but a lot of end users.
I used to nail some end users with this when I mentored in call center:
You want to format. Yes.
Do you have any data on your computer. No.
Do you know what data is. No
Then I would point out that they told me they have no data but don't know what data is. More often then not they had data and did not realize formatting was deleting everything and thought it was just Windows. Because some person at their work place told them, your PC is slow just format and reinstall Windows, bad advice! What if the PC is faulting and you run even a repair setup on a hardware faulting PC? Bye bye file system maybe? Final nail in coffin of a dying hard drive?
End users should be encouraged to call a real tech, get their stuff backed up off PC using bootable DVD and thumb drive. Then have the tech diagnose their PC and perform the appropriate operations. One of those, if the video card, cpu, or power suppy fan isn't spinning, then a reinstall is not going to fix it!