I canceled my VM account
I cancelled my VM after the speed upgrade to 20mb, Being as they couldn't provide me with a quality 10mb service I usually got 400-500k download speeds max,
They then put my price upto £37 at the start of the 20mb upgrade even though Stourbridge was at the end of the speed increase schedule and not due for 4 months later!
from paying £75 per month with VM for phone and XL broadband, I now pay £36 for BT and 24mb Broadband from BE there.
Even only syncing at 14mb on my modem I still see higher sppeds than I ever got on the 20mb VM package and for less than half the price, now I have downloads at upto 1.4mb and a 100k upload instead of 40k on VM