times they are a changin'
Force9/Plusnet have been my ISP of choice since the Summer of 1997 (They only began in February as an offshoot of Choice Computers), so I guess I have seen some changes. Back then it was nothing to chat for 10 minutes with the help line staff (if at night). Back then they knew what they were talking about too. The ADSL boom in the UK changed many things.
Staff were generally better than the rest (As an IT business I have had to call support from almost every company on behalf of my customers). It certainly was one main reason I stayed for 10 years with them and happlily recommended them.
All because of the security breach in May, I am sitting in Thailand locked out from my user area. I cannot manage my website, I cannot use web mail. I cannot contact them except by phone. After doing so they told me that they have banned Thai domains. So due to their incompetance I have been locked out for 3 months.
When I return in September they will have lost one of there very first customers. I sold my shares 2 years ago after they pissed me off over another issue
As for Strafford, all I can say is the QOS started to fall after 2000. As for BT, I shudder when I think of the hassles I have had with them.
It's an ill wind that blows Force9.
Biting the hand that feeds IT
