Funny thing...
My local Co-op has a copy of Netscape Navigator on the shelf, selling for just under £3! :)
57 publicly visible posts • joined 27 Jul 2007
The people who are defending Google seem to be the ones who understand the limits of a mail system and product development.
Google aren't going to give you unlimited space when their mail servers offer storage to thousands of people. That's a given. It was foolish of them to say 'Never delete an email again.', that's certain.
However Google are not going to let you speak to one of their techs, since unless they work for you or you're paying large amounts for a service, coders are not generally customer facing. Even as the press you are likely to just get a canned comment, because making changes to a system aren't as easy as saying 'Sure, I shall fix this, by this point.', and anyone who speaks to the press regarding development issues without first consulting their superiors are going to get chewed out. Things need to be planned out first, with how any changes might affect other systems and sections of code, They're not going to give you a timeframe either, because development does not always work out that smoothly, and to be honest, this is an issue that affects a tiny number of users who have managed to collect over 2.8 gigs of mail, and likely isn't high priority.
It just seems like the journalist expects far too much from a free service, I'm willing to bet that someone at Google is likely laughing at how ridiculous this article is already.