45 posts • joined 25 Jul 2007
The trick is to not ask bluntly, just steer the conversation until you reach the point where they realise they are no longer the right person to be talking to you. Something along the lines of:
You: I'd like you to do this for me.
Rep: I'm sorry sir, but I can't do that.
You: Okay, so who can do that?
Rep: I'm sorry sir, what do you mean?
You: Well somebody in the company must be able to do that.
Rep: I'm sorry sir, it is not a part of our procedures to do that.
You: Okay, so who can change the procedures?
Rep: I'm sorry sir, we are not allowed to change the procedures.
You: Well somebody in the company must be able to do that.
Rep: I'm sorry sir, but we do not have a procedure that let's us do that.
You: Okay, so who decides what to do when there is no procedure?
Rep: I'm sorry sir, but I do not know.
You: Well then, would your supervisor know what to do?
Rep: I'm sorry sir, but my supervisor will tell you we cannot do that.
You: Okay, that's great, you can transfer me to him so.
Rep: I'm sorry sir, but you do not need to speak with my supervisor
You: Well I don't mind. He might be allowed decide more than you realise.
Rep: I'm sorry sir, but I don't think he can help you.
You: Okay, so remind me, this call is being recorded yes? Are you telling me your supervisor doesn't have any discretion? Perhaps you could transfer me to his manager?
Rep: Uh... I'm sorry sir, uh, let me transfer you to my supervisor.
I've never been failed to speak with a supervisor when I've wanted to, sometimes there's a few levels to work through so you may have to pull the same trick with the supervisor. Just remain polite and reasonable, don't expect them to do something they are not allowed to do. Eventually you'll reach somebody with the relevant powers.
My favourite was when UPC had overcharged me a few months worth of bills. They told me they would credit it from my next bills but I wanted them to pay it back immediately. The rep stonewalled for a while, but eventually passed it to his supervisor who told me there was nobody in UPC who could write a cheque. I rather reasonably asked for it to be taken out of petty cash. I was told they don't do that so I asked what happens if they run out of milk in the canteen on a Friday afternoon. He had his manager call me back and I received a cheque in the post the following week.
@karl 15 Space Junk?
It depends how much power they meant - it could have been a stage which continued to burn after seperation, or even gas venting at a later date which would provide thrust. Maybe they are just trying to make you paranoid. The context really isn't very clear, but that is likely the case with any sentence using the term "boffins".
Right, makes more sense now that I've read the article. I didn't think there were that many Tom Selleck photos out there.
Mines the one with the moustache.
Bing is a both a noun and a verb
In my wife's family, and now mine, bing has always been a noun meaning a fart or, when used as a verb, to fart.
I bing regularly.
Surely they'll just be reincarnated once they have been butchered by some ravenous Frenchman?
Since you covered most concepts of how to use a mouse, thought I'd plug the Perific Mouse, best mouse I ever used: although for the price, it'd want to be. You can use it normally, or it can sit on your hand as you type - I don't have to do the keyboard->mouse jump everytime damn time.
Poor sod whoever was responsible
Probably was a find-and-replace gone wrong.
Guy who was responsible is probably feeling like a supid cun righ now.
Shame hey forgo to fix heir own websie - here's no lowercase leer on heir fron page.
Stop this nonsense
Look people, critical thinking is dead. Hype is the new social currency, fed by the scent of verbal ejaculate surrounding the brave new idiots of the blogimedia.
So yeah, Chrome is what it is; another browser with it's own take on things. Whilst I applaud the Ted Dziubas of this world, I take a momentary break to observe that there is strength in diversity, and should measure our response accordingly.
So well done Google, you can do what many others do, and do it in your own way.
And well done Ted, for telling it how the fuck it is, which appears to be something many others can't do.
Tux, because Paris has nothing to do with this.
It's funny that nobody has mentioned one positive aspect to this: it's friendliness towards renewable energy.
It's said that the main challenge facing renewable energy generation is that renewable sources are not generally very responsive, hence the need to keep the coal-burners on the grid to handle the spikes.
This mechanism reduces the severity of the problem for renewables.
That said, ZM hit the mark with the observation that the more a company can do, the more ways they'll find to take money away from you.
Tux, because the "Paris, because" meme is too pervasive.
@fajensen AKA Silly-boy-repeating-propaganda-because-he-lacks-critical-faculties.
The Lisbon treaty does *not* bringing the death penalty back. that's just some rather successful anti-Lisbon FUD.
All 27 members states of the EU have ratified Protocol 6 to the European Convention on Human Rights which forbids the use of the death penalty, with some exceptions such as use in times of war, etc.
However, only 22 member states have gone on to ratify Protocol 13, which forbids the death penalty in all cases.
France, Italy, Latvia, Poland and Spain have not outlawed the death penalty in all cases. They are still subject to Protocol 6 and so have an exemption in times of war, etc.
All other members states have completed outlawed the death penalty.
The Lisbon Treaty maintains the status quo by allowing a member state to have exemptions in times of war, etc. It more or less restates protocol 6, because not all members have yet ratified protocol 13.
Countries such as the UK, Germany, and Ireland, that have ratified Protocol 13 still have completely abolished the death penalty in all cases. Under the Lisbon Treaty, this remains the same. All the Lisbon treaty says is that a country is allowed to have an exemption in times of war, etc. It does not force this exemption on them, and in order for somewhere like the UK to introduce this, it would first have to de-ratify Protocol 13 of the ECHR.
Instead of wasting your time repeating lies on the Internet, why not spend a few minutes to lobby your nearest French/Italian/Latvian/Polish/Spanish politician/friend/cat on the issue?
Where are the pics?
Are there any actual screenshots yet?
Why hasn't Web 2.0 validated me?
Why is it that no matter how many online forums I post on, I never get any responses flattering enough to validate my existence? I've tried all sorts of witticisms and pop-culture references, and yet still, at the end of the day, nobody seems to care. I've even pointed out people's grammatical and spelling mistakes, but nobody ever thanks me for it. Is my brilliance is too nuanced and subtle? Do I have to wait for Web the Third, or should I give Twitter a twirl?
Thanks for saving me the time doing the maths.
If I were the kid, I'd also much rather that the object ejected through the windscreen be the the crate of tinnies that I'm probably not even going to get to drink.
for broad definitions of "hack"
From what I've been hearing, the "hacker" just tried difference values of DocID in the url http://www.dataprotection.ie/viewdoc.asp?DocID=721 on the assumption that it would be uploaded some time prior to it's "release".
It's about as exciting as a journo leaking an embargoed press release.
What's this doing on this site?
I'm disappointed to see no reference in the comments section to "Paris, because..."
You shouldn't be allowing comments on stories if everybody is just going to post non-Paris related rubbish.
Mine the one without a bookmark in.
Well whoever started this batch probably had a bundle of free texts and sent it to all his mates.
From there, well... apparently they were averaging 8 calls a minute, and that doesn't include the calls that couldn't get through.
But yeah, I'm sure the phone companies love things like this. Hmm... I wonder...
Official Secrets Act
How in the hell did this get out? It seems to only be kids who found out about it, maybe SIS don't monitor kids-TV or something, a leak to Newsround perhap? Since it's four-ten years old who know about this, it's probably been doing the rounds in the playgrounds for some time, I'm guessing something slipped when the 2005 FoI act was brought in.
Either way, heads will roll for this one, MI6 won't take kindly to this being public.
Jeez, you guys suck!
I can't believe you don't have *any* of R2-D2's lines quoted.
@ A J Stiles
The issue isn't really what is being used per se, it's more a question of whether what is being used is sustainable, both in terms of availability and waste impact.
The aim is to have as little permanent impact on the natural environment as possible. The idea of bio-fuels was very appealing on first inspection, but the reality of our excesses is biting again.
@Helium running out
More precisely, the US reserves of helium are running out. While it can be extracted while processing natural gas, it usually isn't as it isn't economically worthwhile. There is likely to be an increase in the cost of helium and changes to how/where it is processed over the next few decades, but it's not likely to run out anytime soon. As G R Goslin has said, best not waste it though.
M&S Food to introduce new product range
In related news Marks and Spencer today announced it's new Soylent Green food range. Spokesman Louis Hill said that the Soylent Green brand guarantees a more sustainable approach to food production, meeting the needs of the modern consumer.
"Just as our latest home furnishing ranges have shown we are at the cutting edge of modern furniture design, we feel Soylent Green shows we are also at the cutting edge of the Green movement", he said.
Recent controversies over the sourcing of chickens have led to lower sales, with consumer groups calling for a greener approach to food production. "Our logo has been green coloured for years", Mr. Hill added.
Skip over this comment
What does a network engineer do when he gets stranded in the desert?
Buries a length of cable in the sand and then hitches a ride with the backhoe driver.
Well if we *are* going outside of movies, there's one clear winner: The Nuclear Hand-Grenade from the Paranoia RPG.
So long as you tell people about it...
The Doomsday Machine from "Dr. Strangelove or: How I Learned to Stop Worrying and Love the Bomb".
I'm well rankled
What about one of those amazing rotary machine guns, like the one Blaine had in Predator?
Thank you, I wonder can I create a Google News Alert based on that, will keep me from wading through all the rubbishisy tech stories.
Spammer friendly too
A very basic check pretty much all mailservers preform is to check DNS to ensure that the sender domain exists. This now gives spammers an easy tool to create their own functioning domain to stick in their outgoing address, at no cost to them.
Good ol' Network Solutions.
Of course he is somebody that you would look up to, wouldn't he.
He may have been stunned by the impact and was in fact trying to say "tell a doctor" but it came out wrong. (or wong, even).
No need to call me a cab, I never got out of it.
Nice little earner?
The "rent" that the US lodges is $4085 per year - for 45 square miles. I guess it's paid for a painting or two in some bank lobby.
I thought he said "That's one small step for the media, one giant leap for Torrent Users".
Split the fare?
Having done my time scrubbing pumps in the past, I say good luck to whoever it is who have to keep the grease and grime levels low enough to render details visible. Those things get filthy from all the fumes.
They are going to do what?
"We are going to build a whole new student force for the next thirty years to come."
So now that they've kickstarted robotic cars, DARPA are going to start on robotic students? What will he emperor think?
Does this mean?
I guess this means that OSX has Windows users now.
Where's the flamebait icon?
And in RST?
What is it in Register Standard Time?
Average speed of traffic in London...
There must be some weird physics going on at the media-level - 7mph on the radio, and 18mph in print?
In future I suggest we all go by the average *reported* speed of traffic in London, which, based on measurements taken yesterday is 143691.429 lgph. That's 12.5 mph for you old fogies who are still not with "it".
Just want to say brilliant!
Since they've been introduced, my productivity has increased.
I no longer waste any time reading the actual words, I just read the icons instead, it's saved me minutes every day.
In particular I've found the jokes have really improved.
@Matt Bryant and Simon Ball
The story that the RAF losses were because of the attack vectors used deploying the JP233 is nothing more than that - a story.
"A total of 6 Tornado GR1s were lost in action 5 of which were involved in loft-medium level attacks with 1,000lb bombs, and one tasked on a low level JP233 mission, which was lost some time after the attack."
The JP233 had nothing to do with those losses.
The fourteenth rule of Reg Club
There'll be no bloody mention of Christmas or Christmas shopping until Hallowe'en is bloody well over, and the fires gone out.
Rule No. One
Reading of the rules will result in immediate expulsion.
Holistic Ex-Ching Edition
I seem to have the same version as that other poster - "A Suffusion of Yellow" is all I get as well.
@John Mark 2
At least they allow you to use the bluetooth modem at all. I went in to three, and they laughed me when I asked if it's possible - they disable modem access entirely, it's the dongle or nothing. Not much bloody use when my PDA doesn't support USB.
I am willingness to be sued.
"you have to certify you're willingness to be sued."
Cut and paste quote, or typo?
And where's the Bulgarian Airbags angle?
Seems to me it should pronounced be "foster child"...
- DINO-SLAYER asteroid strike was a stroke of bad luck, say boffins
- BEST BATTERY EVER: All lithium, all the time, plus a dash of carbon nano-stuff
- Stick a 4K in them: Super high-res TVs are DONE
- Review You didn't get the MeMO? Asus Pad 7 Android tab is ... not bad
- Russia: There is a SPACECRAFT full of LIZARDS in orbit above Earth and WE control it