Space: The Final Front Ear
Talking to a draughtsman on the phone, trying to figure out why AutoCAD coudldn't pick up a licence from our licence server.
Me: Ok, if you click 'Start', then 'Run'
Me: In the box type 'cmd', that's 'C' for Charlie, 'M'. for Mike and 'D' for Delta, then press the Enter key
Him : Ok, I have a black window open up now.
Me: Ok, in that window can you type Ping, that's 'P' for Peter, 'I' for India, 'N' for November, 'G' for Golf and then a space.
Him: What kind of space?
The guy who was doing on-the-job traiing with me swore my face changed colour.
I have also had calls where I have spent upwards of 15 minutes trying to help someone find the Enter key.