I remember the day...
Servers were loved, (yes, I shared a gamer server once) playing gaming like CS, Quake, UT, BF1942. Lag was your problem but you could easy choose your server, finding one with everyone between 10 - 40ms. Now days I occasionally play on a friends xbox, and even though it refuses to tell you what your lag is (just connection strength which appears to mean nothing), I can tell its bad. Little signs like people lurching and bouncing around the map, punching opponents who then hit you before running through you and dying. Yet I am informed this is normal. Hence, I haven't bought my own xbox and won't pay for internet a second time from M$ just to get their substandard service/servers. I really hope this isn't the future. My guess is rather than tighten SLAs they are just waiting for the internet to get faster, possibly reaching FTL speeds.