Gah! Bad indeed.. if you had a half hour to kill and a VM you could have had some wild fun. I think the record I've managed to keep one of these asshats online trying to 'help' me with my Parallels VM was nearly 43 minutes. I use an ancient copy of Windows 95 to play the first version of Sim City on (yeah, I know) and it doesn't go online.. Imagine trying to get the thing to do so inside the VM, and me playing the 'daft older woman' who's computer is *just* used for online shopping and looking at pictures of the grandkids on facebook.. The best part is when they finally get around to asking how I connect to the internet, and when I tell them it is through a telephone line, you can hear the car crashing noises in their heads. "Um.. well I go online with a telephone modem.."
"Oh, miss.. do you have a different telephone that you can use?"
"Do you have a cell-phone?"
"No!" getting irritated sounding now. "I have a telephone on my desk, it has a dial." spins dial of desktop rotary to make clicking noises.
"I'm so sorry madam, we cannot help you."
"But what about the viruses in my computer? Will it destroy my computer?"
"I'm so sorry.."
"Can you put me through to a higher level support?" sounding panicked now.. and around it goes.
At the very last of it, after nearly three quarters of an hour, I finally got in the parting shot.. "You've just spent nearly 45 minutes trying to get into my computer.. so, before you go.. just one thing.. I HAVE A Macintosh and am running a PC virtually you scammer! Bwahahahah!"
Funny, the calls stopped and it's been several months now.