Re: The missing bit
I worked for a large State government Department who decided that they would purchase large quantities of Osborne computers. The return rate was well above 25% (many of them didn't even boot straight out of the box). We would go onsite to install and have a large number of spares. We eventually insisted on them shipping 25% more units to each site because we couldn't get one of their engineers onsite to fix the broken ones because they didn't have enough engineers. In short, they were a disaster. The only reason they stayed as suppliers was no-one else could supply large numbers of machines in a short period of time.