ah yes .... support?
A while back I got a server with faulty RAM. Called the support line of the company (I won't say which one, but it rhymes with 'hell').
'Ah', says tech chappie 'I am seeing from your order number that you are in education, so I am to be transferring you to that department.' (cue ten minutes of classical music)
'Faulty RAM?' says education chappie. 'I am to be transferring you to hardware.' (cue ten minutes of classical music)
Says hardware, 'This is an education order so I'm transferring you to them ...' (cue ten minutes of classical music)
Needless to say I've never purchased another box from them, and advised my colleagues against doing so. Multiply by X dissatisfied customers, and how much has their 'low-cost' support service cost the company?