Storage "Management" Tools
Yes, storage management tools suck, and have done for years. Tools in various guises have promised to manage all your storage arrays from different vendors in "a single pane of glass" (Yeah, right). Some managed to make nice pictures of your SAN (AppIQ), I plotted my old company's SAN on A0 paper using this. It was nice to hang on the wall and impress people. But for actually managing and provisioning storage, it was faster and easier using native tools, command line and excel......
EMC Control Center wasn't THAT bad. It was good for provisioning DMX-3 storage, and providing some nice reports. The horde of agents was crap, though. Especially the resource-hungry host agents, which filled the local disks with log files and hung for no apparent reason. And you still needed all the native storage tools like HDvM and SYMCLI installed somewhere.
We'll be giving EMC's SRM Suite a test drive soon, and see if anything has improved.
By the way, if you REALLY want to embarrass EMC and make them VERY sheepish, just mention Invista....... (I mentioned it once, but I think I got away with it)