* Posts by Wiki

2 posts • joined 7 Dec 2012

Help-desk hell

Wiki
Black Helicopters

Windows has Crashed!

Our service desk was often inundated with calls that should have gone to Facilities Service Desk. Despite the number being different, and the greeting stating ICT Service Desk. The best of these was when the receptionist rang at once centre. The answerphone message went like this:

Hi, it's Jean at ... centre. The glass in the door that leads out to the childrens play area is broken.

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Wiki
Facepalm

Printers confuse me!

I used to be the network manager for a college, and when our technician was absent I covered the support desk in the IT Suite. In those days, we had a Laserjet 4 printer with a 500 sheet tray for the students to print to in the open access area. One student approached asking for paper as the printer had run out. I handed him a wrapped pack of paper and told him that it will all fit in the bottom tray.

He proceeded to put the entire pack of paper, still wrapped, in the tray and wondered why it still said there was no paper

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