* Posts by tjay

1 publicly visible post • joined 30 Nov 2012

Help-desk hell

tjay

Re: Help-desk hell

While working in a school, i had a user catch me while i walk passed her office complaining that her machine would not turn on.

I found that the problem was the power supply.

So i told her i would have to take her machine away to the IT office to take remove the old power supply and install a new one.

She agree and thanked me for my effort.

20 mins later...

I get a phone call from the same user:

User: "Now my monitor is not working, the is just a multicolored rectangle just bouncing around the screen"

Me: "Well, that would be because i have your machine in the IT office, remember?"

User: "Oh i didn't realize i needed that box"