* Posts by JimRoyal

5 posts • joined 30 Oct 2012

'Shadow IT' gradually sapping power and budget from CIOs

JimRoyal

Shadow nightmare

Customer: We bought this PR software package. It's fabulous. It does exactly what we want. Can you install it on a server please.

I.T.: OK!!!

Later.....

Customer: Why can't people access it on the Intranet?

I.T.: The software is client server, it does not work in a browser.

Later.....

Customer: Hello, Servicedesk! I'd like to log a call please. Please build us a web interface for our PR software.

Problem solved!!!!!!

And in another very similar situation, I.T. were unable to build a web front end for another customer bought system. A few days later the customer was overheard saying in a meeting "Yeah, we asked I.T. to web enable it but the too difficult light came on".

And don't get me started on 101 instances of "we've got this Access database that John wrote. John's left the company now and so you will have to support it"

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BOFH: Oh DO tell us what you think. *CLICK*

JimRoyal

Re: Consulting the users

Can't believe the amount of negativity about user's ideas. They do sometimes make relevant points or useful suggestions. In such cases they should be taken on-board.

Of course, you will claim that you had already thought of them and that the fact that your ideas are the same is indicative of the passionate customer focus you have. You can also praise the users creative thinking which means you will always have someone in the future to support any ideas you put forward.

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BT warned: Speed up Openreach repairs or face PUNITIVE FINES

JimRoyal

Appointments

Amazed to see in this article that a target is in the offing of 12 days from contact with BT to get an appointment. When I worked for BT in the early 90s we made appointments when the customer called. Single business lines were installed in 3 days, residential in 4.

So what happened to privatisation and competition being improving the market? I suspected then we would end up with nothing but a choice, a customer choice, of poor services.

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Murdoch hate sparks mass bitchin', rapid evacuation from O2, BE

JimRoyal

Be Off!

Joined BE to get away from Talk Talk who took over what was originally a pipex account and then gave me terrible download speeds which they refused to fix, apparently 650k was within acceptable parameters.

Now need to leave BE to get away from Murdoch.

This is no bandwagon jumping, I've been refusing any Murdoch product for over a decade and intend to continue doing so.

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Xbox SmartGlass hits Android ahead of schedule

JimRoyal

:-(

My HTC Legend running Android 2.2 will not load it.

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