Re: Flawless operation? Not a chance...
You raise a very valid point about the 360s and their RROD habit. I had a Day 1 360 and finally, when it was well out of warranty it RROD'd. Microsoft swapped it out for free, no quibbles. The replacement also RROD'd and one again MS did a no quibble replacement.
At the same time as I had my m9700 a colleague had a Rock gaming laptop. He experienced problems with it, much the same as I was having with the m9700. His laptop went back to base a few times, like mine did. Rock eventually identified the design issue and swapped his laptop out with an improved chassis version which cured his issues and left him as a happy customer.
The OP may think I'm being prejudiced in my decision to not purchase an Alienware again, but I think that's a totally blasé comment. I paid (very) good money for a (very) poor product. Yes, I was looked after in the warranty period (and a month or so outside of it) but the support after that when it was clear the goods were not fit for purpose disappeared, and the customer experience was far less than I received from other companies (Microsoft) and what I witnessed being given to colleagues (from Rock).
Experiences and actions build loyalty, and had Alienware looked after me properly and provided me with a functional product then there's every chance I'd still be buying them today.