I know this isn't about hosting but dealing with BT hosting department and their mutlple websites for consumer/business/whatever is a nightmare.
The webpages are a circle of 'click here to do this' and 5 clicks later you are back where you started.
If you need anything slightly odd like webhost with someone else, while keeping email with BT, you have to send them account number, billing number, billing date, secret password, mother's maiden name - that is not an exaggeration.
Once you get through to someone on the phone, after the 30 minute wait, they are helpful but not very technical - so you then have to write it all down on a special web page that they give you the secret address for...
At least tech support is in Scotland not in India