Re: Can we have...
"or even pass the cost on to their punters"
If they could do that without a problem they would've just increased the costs already. It's not like they can send a letter to all their subscribers saying:
We recently go given a really large fine from Ofcom due to our customer service being so poor. Unfortunately our shareholders would prefer it if this didn't affect our profits so we are unfortunatley going to have to make a one-off charge of £15 on your bill next month.
I'm sure you'll appreciate that we are only doing this due to the fine from Ofcom. Thanks for your understanding.
P.S. please don't complain about this as Ofcom might feel the need to impose an even larger fine and then we'll have to make another charge.