I called Virgin last week about this as I'd spotted charges on my account via the web interface and was told by the staff in India that it was because I was downloading things and not just looking at web pages. I was also told you couldn't watch YouTube, BBC iPlayer or download songs or you would be charged! They couldn't explain to me which pages would incur these magical charges and which wouldn't. They also told me this was all the in the terms and services. I was basically abused by them when I told them they were wrong until I got fed up and put the phone down on them
I called the cancellations department but they said the matter couldn't be sorted until the bill was available as they can't access the bill until the end of month which it is tomorrow. They better come up with a very good deal or they will be losing a customer.
Biting the hand that feeds IT
