Re: Everything that's new is crap
When Windows95 came out the general public were getting their first taste of the "inta-toobs" and MS hit a spot. Other than the Sony Playstation, most consoles ( Sega, Ninntendo ) were seen as kids toys, serious gamers used PCs. MS managed to convince people that they needed to keep upgrading to retain that "first time" experience and keep playing those state of the art games. Sadly the wheels have long since come off that wagon, the average person has that laptop/PC they bought 3 years ago and it's still good enough for using the "da toobs" to email Granny in Canada and to satisfy little Johnny's need to play Minecraft. Outside that Johnny can play his "Kill a Brown Bad Guy" game on his PS4 as he can have it in his room, he has a mobile phone and probably a tablet for everything else. When most people need to write a formal document, they can simply use Google office apps through a copy of Chrome, no need to buy and install huge office apps suite these days, most people simply want to bang out a formal letter to the GP or the local council and Google through a browser is adequate.
MS needs people to keep upgrading their hardware, that's generally the only time your average Joe P actually upgrades their O/S. I can put money down and show you that most of my rellies are still using XP or Windows 7 and they're happy, change is tough. MS keeps faffing around with the interface and average person doesn't like it. Most people still see a PC like a fridge or washer, just a device to get things done. They don't expect the fridge to change every 9 months!
MS are damned lucky that Apple kit is expensive. I have at least one relative who got absolutely fed up with Windows 8 inability to do simple things like edit a home movie. My wife lent them her Macbook and with just the bog standard OSX apps, her video was edited and output in 30 minutes with no previous experience. They were going to get a new Windows laptop, now they've decided to spend a little more and get a Macbook. Plenty of IT people are setting up Linux desktops as most people simply need a browser. With Google Office apps online, those are good enough for most people.