Re: "IT-enabled business changes "
The implementation the usual clusterf**k of no clear idea from the client
But have you noticed the trend:
Defence procurement: Clusterf**k; Rail franchising: Clusterf**k; Transport planning: Clusterf**k; Energy policy: Clusterf**k; Housing policy: Clusterf**k; Hand out of framing grants: Clusterf**k; Health service management: Clusterf**k; Foreign aid: Clusterf**k; HS2: Clusterf**k to be.....etc
What this seems to me to be is evidence that government is essentially incompetent in everything it touches. When I started this post I was hypothesising that this was because government couldn't deal with commercial companies, but when you look at the epic policy fails on energy, transport planning, NHS or foreign aid, there's not that much private sector involvement, it's largely insourced and world class clusterf**kery.
Not that government's incompetence should give private contractors the right to shaft the tax payer, but the solution here is for better project management, where a project can't start without a definitive and final specification, that those specs may not be changed for the sort of trivial reasons that current projects usually do. Write all of this in law, with jail sentences for breach of these rules. And then staff up the procurement team with people who are paid as much as the vendor bid teams, and who have the resource to fully understand the bidder's value model and planned margin, so that we don't have the nonsense of accepting lowest bids that cannot ever be profitable without variation. Indeed, in many respects it is EU Public Procurement rules that encourage this nonsense, by failing to understand that the lowest compliant bid is not always, usually, sometimes the best value. This could be a big opportunity of Brexit, but I very much doubt that British politicians and civil servants will see and seize the opportunity to do something directionally similar, but better. After all, it's not their money they waste.