"There has been great upset within the organisation about the quality of work and contractual wrangling from HP/EDS"
Tell me about it. My employers outsourced our IT to the Great Satan that is HP a few years back, we've since had our own major strategic challenges, and a core problem for all of our growth businesses is now the outstandingly poor IT service we get, the appallingly sluggish response times, and the obscene costs for doing the most rudimentary things, and the "SLA says no" approach of HP.
When the outsource deal was signed, our Procurement guys thought they'd done a good job. But as always with ITO and BPO vendors, the vendor sales & legal team was hugely more experienced than the customer side, with the result that HP limit everything they do to the absolute minimum permitted by the SLA, charge the earth for anything overlooked in the contract discussions or considered a "non standard request", and won't themselves be held accountable for SLA breaches because they knew how to insert exclusion clauses that our foolishly trusting project team simply didn't see coming. With HP's balance sheet bloated with goodwill from serial botched acquisitions, any cost saving from their cheapskate operations is more than swallowed by the necessary return on capital they need to charge (something our own directors weren't clever enough to work out in advance, even though many in our business knew exactly how this would play out).
I doubt that HP's fat cats read these pages, but in the event that they do, I'd just like to say how much I hate you, your "rape & pillage" ITO business model, your soiled brand, your bungling mis-stepping company, your crummy enterprise service, your ineffectual GSD and your low rent missing-in-action on site support. And that's a real pity, you've recruited and TUPE'd some brilliant IT people over the years, you had a heritage of talent and enterprise in Hewlett Packard, but in the pursuit of your own obscene and undeserved bonuses you've sh@t on these people and replaced them with underpaid, poorly trained and demotivated drones.
Did I made it clear how much I dislike and despise HP?