This week's tale comes from Pat Dufresne, who tells us he spent two years on the night shift at a hosting company in Montreal, Canada, and rates the gig “the best two years I've spent working in IT".
Conversely, the time I spent on-call were my worst years in IT. The ten percent pay differential was irrevelant. It interfered with my social life to the point where it was practically non-existant. The irregular sleep cycles had an adverse effect on my concentration which consequently affected my job performance. I went from drinking coffee because I enjoyed the taste to becoming a hard core caffeine addict.
things seldom went awry..
So that's the secret. He didn't work in a dynamic, fast-paced matrix environment. In my experience, major things seldom went awry. It was the minor things perceived as major things that led to the knee-jerk phone calls at odd hours followed by escalations and conference calls to determine on whom to place blame for making that red alarm go off in the NOCC. You come to work Monday morning like a zombie due to tossing and turning all night, stomach in a knot fearing that you or some member of your team will be sacked over this. Turns out that red alarm was for some service that was discontinued and naturally, the only one who knew anything about it was not available to answer that question until now. He forgot to mention that service during all our change management reviews, since, naturally, it was discontinued. Shame on myself and my team for not doing our due diligence. Unfortunately this is a true story and a scenario that would play itself out on many occasions during my time as on-call and one of the main reasons why I loathe IT as a career.