* Posts by jamesb2147

92 posts • joined 13 Apr 2012

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UC Berkeley profs blast secret IT monitoring kit on campus

jamesb2147

Couldn't get past the paywall, but this sounds a hell of a lot like a bog standard Palo Alto firewall to me.

Don't get me wrong, people should know that their admins can see literally every site they visit, but it's par for the course in academia these days. How else is an admin supposed to keep those luddite English profs from downloading that FREE $manuscript_of_preference!?

(FWIW, I'm personally highly amused by English profs and others who will very loudly insist that "paper is better" right up until they've actually used a Kindle for travel. Srsly, luddites.)

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Hyatt says hackers took card data from 250 of its hotels

jamesb2147

Joy

is when you see your favorite hotel on that list.

Why did Hyatt have to make it a PITA to see the list of affected hotels? *sigh* Nothing really changes... ever.

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Google says Project Fi wireless network now slabable

jamesb2147

Welp, still haven't answered my question

This SIM is T-Mo only, I believe. I've not read anywhere whether it still supports the full international data network.

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NBN shows strong ARPU growth as users connect

jamesb2147

Re: 78% on FTTN, HFC, 4G speeds

In theory, sure. Let me know how that works out for you the next time it rains.

You sound a little too certain of your own convictions, and a little too interested in tooting your own horn, which in my book makes you a politician. Technical persons are generally not so interested in grand, sweeping statements that sweep important details like line quality under the rug. That's the purview of politicians leaving goose eggs for the next administration to clean up.

Also, I'm in the US, and haven't ever seen LTE top 30Mbps. Latency on wireless, even LTE, is generally in the 80ms ballpark. And as someone who uses SIP over top of his LTE connections (I've used Sprint, T-Mo, and Verizon for this), I can personally attest that this is a less than superb experience. Is the outback great for reception or something?

NOTE: I've only done this speed testing on Sprint, T-Mobile, and Verizon, and never at the same time. Most of my tests have been on Verizon, and not in super urban areas (generally cities of ~100k-250k population). I've used various devices, generally phones, to test LTE speed using the SpeedTest app from Ookla.

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Now VW air-pollution cheatware 'found in Audis and Porsches'

jamesb2147

Clean mode?

Up up down down left right left right B A Start!

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Windows 10 is an antique (and you might be too) says Google man

jamesb2147

Note on Windows 8

<rant>

I do rarely see this mentioned: If you're going to make fun of Win8/8.1, do so b/c the OS is called Windows, not "a Window at a time" or maybe "two windows at a time" or "you can run as many windows as you like as long as only one's on the screen at a time."

The OS is called Windows. It had damn well better support real window management.

</rant>

I quite like Win8 on a touchscreen tablet with removable keyboard dock! It seems like the use case the OS was designed for, to the detriment of everything else.

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jamesb2147
Holmes

Sherlock

"Users keep voting with their feet on this issue. XP was simple, and a hit. Vista was confusing, and a flop. Windows 7 was simple, and a hit. iPhones are expensive, but simple, so users are willing to pay a premium. Android dominates the market for cheaper devices."

Nope.

Windows releases since XP have been more like this:

XP

Vista - Radical release (UAC EVERYTHING)

7 - Middle ground (UAC cranked way back)

8/8.1 - Radical release (TOUCH EVERYTHING)

10 - Middle ground (touchscreens are now supported as near equal citizens)

In the meantime, those radical releases often achieved a major goal for Microsoft. UAC being so persistent throughout Vista and nagging users encouraged devs to implement proper security to avoid unnecessarily causing a security prompt and annoying users. The worst programming practices were appropriately discouraged through this change. Touchscreen first interfaces in 8 meant that all future Windows laptops will be loathe not to include that feature (something even Macs lack today). Microsoft ensures their partners' fleet of hardware will be ready for the army of youngsters growing up with non-Windows touchscreen tablets today. If anything, I'd criticize Microsoft for holding back on the touch support in Windows 10, which seems to be designed more for XP-style convertibles with stylus than for today's finger touch, but I digress.

My big point is, Simon Sharwood, to not act like a holier-than-thou Pope when you're resting on an ass. Write an article about why XP's design is better (and no, your one sentence on that topic wasn't enough) instead of picking on Matias' tweets, even if he is a twat.

Full disclosure: I'm an old-skool webOS fanboi. :3

Icon relevant b/c I'm tired of seeing tech authors refer to Microsoft's "mistakes" with Vista and Win8 when those were all strategic decisions. Excepting, perhaps, for the driver crashes in Vista: Those were basically unforeseen b/c MS gave their partners access to code ~1 yr before release and the driver authors at partner companies did... not enough with that information.

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jamesb2147
Headmaster

For Ed.

Matias wasn't involved in PalmOS. Mr. Duarte was involved in Palm's (later HP's) webOS, a distinctly better OS. Prior to that, he worked on Helio phones, by my recollection. He actually carried over his ideas on UI/UX (I struggle to differentiate the two, even though I know it) to webOS and got to implement them from the earliest stages, which is partially how we got the "card" metaphor (later stolen by both Android and subsequently iOS). That basically means webOS was Matias' purest vision; even with Google he's had to work within the existing environment, merely making changes rather than radically redesigning the multitasking or windowing system.

...But I digress. Ed, please change PalmOS to Palm's webOS.

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'Get a VPN to defeat metadata retention' is good advice. Sometimes

jamesb2147

I'd disagree with your conclusions

People should still be advised to use a VPN, but saying "there, that fixes our shitty policy ideas!" isn't really something that is worthy of broadcasting on TV.

Average Joe: "Wait, if I can do this, can't the terrorists?!"

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Accidental homicide: how VoLTE kills old style call accounting

jamesb2147

Re: Just charge for QoS levels

The issue I can foresee here is twofold:

1) Communicating how this works to users. Talk about a nightmare.

2) Congestion is rare enough that you'd actually have to gouge users something fierce when it happens, and that's about the only time QoS matters, at least on wired networks. I suppose giving higher transmit priority to higher QoS levels would be an alternative, but current models aren't built for it.

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jamesb2147

QoS is the point here -- I have $10 tablet data plan I run my phone off of

The researchers' points were valid, El Reg is an entertainment organization because society doesn't know how to separate out information services and entertainment, and QoS will be what we probably all end up paying for because you can't fake that and it's easy enough to track.

My SIP calls are fine about 60% of the time without any QoS on my Verizon LTE connection in suburban USA. The rest of the time I have to repeat things frequently or ask the other side to repeat themselves. I'm actually thinking about getting a couple of wired SIP phones for the house and office for when I need a reliable voice connection (not as often as you'd imagine, given the prevalence of email, and I work at a University where people absolutely HATE email). I'd be willing to pay slightly more for a more reliable data connection for phone calls (read: better QoS) on a per-minute basis, but I doubt the telco business model will quite work out that way. I'm suspecting something more like $20/mo for voice-quality QoS and they'll never give up trying to keep me -- er, hackers, from abusing it and the call accounting system.

Certainly the above ideas about paying for a higher QoS on a per-unit basis interest me, though! I'd love to see a wireless ISP (see what I did there?) try that.

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jamesb2147

Re: Indeed

I have, unfortunately, seen GPRS on a smartphone. ATT's US network used to not be so great in my area. It's been years since I tried it, though.

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Child abuse, drug sales, terrorism fears: Why cops halted a library's Tor relay ... for a month

jamesb2147

I fear this has gotten out of hand

You don't live in a democracy, friends.

You live in a republic. A democratic republic, to be sure, but a republic none the less.

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What the Zeus? Nexenta beats VSAN, Nutanix and SimpliVity

jamesb2147

SDS and NexentaStor

This honestly baffles me. My employer was looking into NexentaStor solutions and after spending a few hours with the then-Nexenta CTO (who also worked for a startup vendor) working out a solution and walking us through the technical details of the product, he stumbled upon a feature that didn't occur to us as being particularly useful until he said it: we could stick our existing arrays into the NexentaStor box and manage it just like any other NexentaStor storage.

I don't know why they're so bad at advertising this. Being able to swap out the back-end storage while maintaining the software is a HUGE positive for the company and they didn't seem to realize what they were onto.

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VMware SMASH! Bad ESXi 6.0 bork-bug getting 'aggressive' fix

jamesb2147

VMware updates

I'm sure nobody has ever run into any bug with a VMware product, ever.

More seriously, the main improvement I see in VMware's version of Windows 98 is that the BSOD is now a PSOD, and there are actual log files worth looking at when it does crash (oh, so many files, to be honest).

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American Airlines: TITSUP computers ground US flights

jamesb2147

"Major Airports"

That's a bit of a misnomer.

ORD, DFW, and MIA are all AA *hubs* which is actually vastly more important than just being a "major airport." In fact, they're AA's three BIGGEST hubs!! Basically, AA has a handful of less major hubs left (if they're still operational, which I'm not confident of). Those would be places like PHX, PHL, CLT, and LAX.

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Why the 'Dancing Baby' copyright case is just hi-tech victim shaming

jamesb2147

Always appreciative of a contrarian view

I only hope most people disagree with the author's apparent view of fair use. It's an incredibly important doctrine for the creation of synthesized content, particularly when licensing is overly expensive or onerous, and it's a rare example of legislative progress in the public interest in the field of creative rights.

With that said, again, I really appreciate a well thought out contrarian viewpoint, and this is an excellent example of that.

Small note: victim shaming is a term I specifically associate with the treatment of rape victims. I don't particularly appreciate the author co-opting the term for his own ends, particularly when it's entirely apt. 'Victim shaming' seems only even somewhat appropriate to apply to the internet lynch mobs that inappropriately target rights-holders.

Attempting to bully other companies is simply par for the course behavior from machines designed specifically to extract as much money as possible from the economy, but with the rights (and anthropomorphism) of laws written to apply to people. (It's SO BAD here in the US that I'm not even sure of the appropriate term to refer to entered-the-world-through-a-vagina people.)

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Fed-up sysadmins beg Microsoft to improve pisspoor Windows 10 update notes

jamesb2147

Re: Feeling antsy

I'm no *nix blowhard, but I suspect you'll find many products to be superior for a power user.

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jamesb2147

SBS Diva strikes again!

I had no idea Susan was a reader of El Reg! Surprised you guys didn't toot on your own horn, so to speak.

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West's only rare earth mine closes. Yet Chinese monopoly fears are baseless

jamesb2147

Re: Bad luck Estonia

Here in the good ol' US of A, we commonly refer to anything "Western" (when we don't mean the Western US, of course) as anything from about Germany and westward. What we really mean is:

Anything in Europe that was West of the Iron Curtain.

The US and Canada.

Everyone else is a Savage, or, at least, not Western. Sorry, Estonian Savages and Spies.

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'I don't recognise Amazon as a bullying workplace' says Bezos

jamesb2147

I did a little research before interviewing there and it becomes really clear on Glassdoor very quickly that your experience there is "purposefully Dawinian."

It also becomes abundantly clear that your experience will be at least 50% dictated by your direct supervisor. So, a$$hole boss == crying at desk. Nice boss == competitive but interesting environment.

The guy I interviewed with turned out to be not that nice, so I ran. It was an interesting experience nonetheless and I am quite confident that a lot can be learned from working there.

Fun fact: one interviewer said he'd been there 3 yrs (he was the sole developer for one of their web products) so I joked that he must be a real veteran of the company. He immediately went to check and found he was in the 86th percentile for length of time at Amazon. Good grief, that place has turnover.

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Bitcoin can't be owned, says Japanese court, as Karpeles sweats in cell

jamesb2147

Re: Is it or isn't it?

I'd assumed that was intentional.

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How many Win 10 PCs were in distribution the week before launch?

jamesb2147

"...Here's three reasons why."

Tongue in f*$&ing cheek?! We can only hope.

FOR THE LOVE OF $deity, EL REG, STOP THIS CLICK-BAIT NONSENSE, YOU'RE KILLING MY SOOOOOOOOOOOOOOUL!!!!!!

Seriously, though, if this shit keeps up without an explanation, I'm going to take your sorry butts out of my RSS reader.

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Chrome extensions crocked with simple attack

jamesb2147

"__________ with this one weird trick"

I can only hope this was meant to be humorous.

Please don't attempt this humor again. Click-baiting is not something to laugh about.

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Windows 10: A SYSADMIN speaks his brains – and says MEH

jamesb2147

Disagreement - Win10 is #%(*^#$ for one particular use case

That is, those who bought into the Win8 ecosystem. Windows 8 runs like a dream for those with "detachables", those laptops that can separate from their keyboards and covert into a touch-only mode. It's far from perfect, but it's clearly the best use case for a Win8 device.

Unfortunately, Win10 drops all the useful parts of that forced Metro world for these users. :/

PS - I personally quite like Win10 so far, but I use a full, non-touch MacBook Pro as my primary device. My mother, on the other hand, will not be downgrading to Win10, and that's a little sad.

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ICANN further implicated in .Africa controversy

jamesb2147

I wish more commentards were interested in this

I wonder when it will get sorted out... I suspect when ICANN picks the wrong side and ends up getting hammered by a Cisco or USG.

Apparently our fellow commentards don't care as much as we do. The optimist in me says that maybe the people who do care are busy changing things instead of being commentards. Hope springs eternal.

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How to keep track of your flexible workers

jamesb2147

Hey, Ed! - Correction

It's spelled Mayer, not Meyer.

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Apple snuggles closer to IPv6

jamesb2147

Re: IPSs who provide only IPv4

More likely: when no IPv6 address is configured, the extra 25ms wait will not be added. Of course, this is easily testable once the code gets out.

And again, as mentioned earlier and also in the article, that extra 25ms is only on the DNS lookup.

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Will rising CO2 damage the world's oceans? NOT SO MUCH – new boffinry

jamesb2147

Re: I refuse to worry

It's not magic that keeps those things people worry about from happening, though it is sometimes coincidence.

http://www.nytimes.com/2015/05/18/magazine/shell-oils-cold-calculations-for-a-warming-world.html?_r=0

Believe it or not, there is some long-term planning in our society. You might not worry about it, but someone does, even if that's only because they see a profit opportunity (read: cleantech).

As far as your proclamation about CO2 output, you may be right, or that "new method of energy generation" may be nuclear generation in a few decades.

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UH OH: Windows 10 will share your Wi-Fi key with your friends' friends

jamesb2147

Slightly misleading

...or maybe it's my title that's misleading?

Anyway, the wording of the FAQ page and other Microsoft materials splattered about El Reg's article suggests that this only applies to PSK networks. In addition, the "friend of a friend" sharing appears to only happen if you manually give your friend the password instead of sharing it with them via Wi-Fi Sense.

IDK of a single corporate network using PSK that cares, and all the big corporate networks I've encountered use 802.1x.

Also, not having to actually share my (ideally random) password with friends (who might write it down or have to ask me several times for it) seems like a genuinely good idea and useful feature. Now, if someone walks in and wants the password, I ask if we're FB/Skype friends, and if we're not, then frankly I don't want them on my network and I communicate that politely. If I had kids, I wouldn't want them to know the password either, but I wouldn't care if they shared it with their friends (hope I don't regret those words one day). No more explaining a combination lowercase/uppercase/numeric password to someone who might miss a letter. :D

With all that said, the "opt-out" mechanism is @#)$*&@.

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Cisco account managers' sales bonuses slashed

jamesb2147

Re: Not a positive sign

BTW, is this a cost cutting measure or something else?

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jamesb2147

Not a positive sign

Without further changes or information on those changes, it sure sounds like a crap plan to save a few $$$. As above commentards have mentioned, it's a great way to convince sales people that they're not valued; your best will leave immediately, the others who stay behind will merely be demoralized.

Let's see what happens in a year. I'm guessing they lose a couple of % of that 70% marketshare in about a year, more if they keep this policy in the long term.

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Ready to go again, soldier? Final Fantasy VII remake revealed

jamesb2147

Re: 'bout time.

" think the last decent Final Fantasy RPG was ten . . . It's a no brainer that Squarenix would payroll this remake . . ."

This.

Anybody else notice that after the Enix merger Squaresoft's games went to shit?

The story in Kingdom Hearts, for example, was confused but cute. The story in all subsequent entries in the series were absolutely impossible to follow without a master's degree in Kingdom Hearts. Similar observations apply to every game released by Squeenix.

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United Airlines accounts open to mass lock-outs

jamesb2147

Re: 90's tech

I'm a little confused.

"I believe the testing is on a new beta version of their site that is a little better - but still aspx based."

They are testing a new beta website, but it *seems* (based on my limited exposure) to be a costmestic change with little to nothing changing on the backend. Great for mobile devices, I've been told, but not much different otherwise.

"But I'm stuck with them since miles that I can't use on overseas trips are worthless to me - and I've flown with delta and american just as much over the years and they are all as bad as each other."

Derp. Uhhhh, you do know that United has probably the lowest value points of any of the 3 big US airlines, right? A worthy argument could certainly be made that SkyMiles are worse, however, American's miles are certainly the most valuable of the Big 3 US. And if you're traveling in a premium cabin, then American's become *even more* valuable than the other two. God, United even blocks out award space on some flights completely unless you're elite or have their co-brand credit card.

If you're looking to travel internationally, check out AA's award chart and compare it to United's on partners. Yeahhhhhhh. Delta doesn't even publish an award chart anymore; they'll be revenue-based soon enough.

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jamesb2147

90's tech

United's code is ANCIENT and a carryover from a much smaller airline they merged with several years ago: Continental. The spectacularly failed integration of their two systems is considered the primary reason that American Airlines, in its merger with US Airways, is now working almost exclusively on a slow cutover to the reservation system of the *larger* airline (American, in case you were wondering).

What's worse is that United actually has much bigger problems than just its IT infrastructure and code. They were absolutely HEMORRHAGING cash, for example, before the economy recovered and oil prices dropped, to the point that investors were beginning to talk of ousting the CEO. They have a company culture problem, too, and old (read: inefficient) planes with poor on-time performance. And all this with the largest international network of any US airline. *sigh*

Anyone else here find it interesting that WorldMate is the company finding these bugs? I didn't even realize they were large enough to have a security officer. lol Srsly, though, if you travel a lot, check out their product.

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WTF is going on with the zombie NSA-friendly Patriot Act? Let us help

jamesb2147

Earlier legal decision

"The three provisions that will lapse include Section 215, which the NSA uses as legal cover for its blanket slurping of citizens' mobile phone records, and which a US court has found illegal."

This is poor wording, I think, and incorrect. The three provisions you're referring to are legal, Iain (did I spell that right?). The government's interpretation specifically of section 215 was found to be illegal (it's not clear to me whether this actually has legal implications, though, because it wasn't really prudent to comment on that particular aspect of the lawsuit), but more directly, the dismissal of the case was ruled to be inappropriate. The case was sent back to the lower court for reconsideration. This is FAR from being decided, and most likely the US government will avoid letting the judiciary make a final ruling by changing the program such that the plaintiffs no longer have standing. Actually, passing this law pretty well removes their standing. Where's the controversy that a court requires?

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Property developers face NBN build sting

jamesb2147

FTTP

Is this all going to be MTM or are they at least committing to FTTP for new builds?

Sorry for being so ignorant on the topic.

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Hi, Fi: Google JOWL-SLAPS mobile bigguns with $20/mo wireless service

jamesb2147

Re: Wow!

Not a misprint, we just like our Chocolate, and enjoy paying for it!

This is actually really interesting news. It's a hybrid of the business plans of Ting (variable month-to-month pricing without penalties), T-Mobile (free international texts and data), and Apple (special SIM card). It's also literally been a discussion since at least the original iPhone, when Jobs allegedly considered creating an MVNO for his network of iThings. That plan was probably scrapped when he had trouble even getting a single carrier to agree to Apple's *other* conditions for carrying the iPhone, like control over software updates, and prepurchasing millions of the suckers at a time.

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Speaking in Tech: How about that hacker guy thrown off a US flight for tweeting?

jamesb2147

"TSA really doesn't have a sense of humor"

Actually, the guy who tweeted specifically called out the TSA for being the most reasonable of the involved agencies, because they basically weren't involved. The FBI was the group that detained him.

Better coverage here: http://www.papersplease.org/wp/2015/04/20/does-an-airline-have-the-right-to-refuse-service-to-anyone/

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Republicans in sneaky bid to reauthorize Patriot Act spying until 2020

jamesb2147

If anyone can whip up the votes

It's going to be the majority leader (and their whip[s]).

Interesting point about the presidential candidates, though!

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LaCie snuggles up to Apple’s slim 12-inch MacBook with fat HDD

jamesb2147
Headmaster

Just a blockhead here

Wouldn't any block device be "Time Machine-compatible"?

Pic is because that's what I look like right now. Let me know if I'm wrong.

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The spy who leaked me: Ex-CIA boss Petraeus 'fesses up to blabbing intel to his mistress

jamesb2147

@Tom13

Fair enough.

However, I'd opine (if asked) that Snowden was more responsible in his disclosure, both because it was purposeful, and also because it was thoughtful. Snowden segregated the duties such that others were responsible for sifting through the data, interpreting it, and deciding what and what to release it.

Petraeus was simply sloppy. He was irresponsible in handing over his notes that contained classified materials, which he would not have done if he'd been thinking about it (at least, God, I hope he was not thinking about it!).

Which deserves the harsher punishment? And what exactly is being punished?

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Hoping for spy reforms? Jeb Bush, dangerously close to being the next US prez, backs the NSA

jamesb2147

Re: I'd be more concerned about ... [than] this cretin getting into The Whitehouse.

Yeah, and there's reason to be cautious, but we only need one thing to keep Jeb from getting elected:

A well-timed statement of any kind from dear old W.

His own party hates him for a reason, and he definitely soiled his family's name while in office, particularly during the 2nd term (much as Obama isn't doing anyone favors right now). If Jeb wants to separate himself from his family, he's going to have to prove he's different. Every time I read an article about him right now, though, it only seems to prove that he's the same as W... and Jeb doesn't have Rove working for him.

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Net neutrality: Someone WILL sue. So will the FCC's rules hold up?

jamesb2147

Re: Information Provider?

This analogy fails very quickly.

Causing buffering on Netflix, for example, would be analogous to being able to pick up the paper from an ATT quarter-eating news-stand and finding that only the headlines are present, or only the first page, and that the rest is blank.

IDK that analogies to existing media are appropriate when adjudicating whether ATT is an "information service provider."

If you're really going to run with it, though... ATT owns the quarter-eater, but also the printing press, and blames the person trying to publish material (hereby the content producer) for not paying enough to print the whole run in a timely manner, resulting in some blank spaces. The content producer says he hired Bob to handle the whole process, and Bob blames ATT because he even offered to pay for the upgraded ATT equipment needed to produce the run in a timely manner but ATT refused and insisted on *service* terms instead of a one-off deal whereby Bob purchased equipment for ATT as part of Bob's capex. All parties thereby attempt to absolve themselves of responsibility.

Even this loses some significant amount of the nuance of the situation.

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Tom Wheeler flings off dressing gown, dons gloves for net neutrality RUMBLE

jamesb2147

Presidential vetoes are usually empty threats

Is the author familiar with recent Presidential history?

It's not at *all* clear that Obama would veto a bill imposing internet regulations. Presidents regularly threaten to veto bills that they ultimately sign into law. It's really difficult to discern the signal from the noise on such issues, but Obama's only had TWO vetoes his entire term in office. That's a low count, even for the number of bills passing across his desk.

Besides that bit, the article was a fine read. Carry on.

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Dish, the FCC, and a sly trick to leave American taxpayers $3bn short

jamesb2147

Re: Be still my pounding heart!

Does anybody have an AED?

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jamesb2147

Wheeler as Chairman

So this is interesting! Wheeler has almost certainly been the most effective Chairman in at least 10 years, and is probably the most reasonable as well.

Let's see whether he can push past the partisanship and also pay attention to the details (like the minutiae of bidding rules for wireless spectrum) going forward. Perhaps the whole "neutrality" thing has been swallowing his time of late. I also imagine that this round of bidding was well through the process by the time he arrived, so we'll have to see in 2016.

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Google 'in talks' to buy THAT group, y'know, the one formerly known as ISIS

jamesb2147

Antitrust concerns, anyone?

Is there some humor to be found in the fact that ISIS is what kept Google Wallet off the phones of the aforementioned carriers?

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Identity thieves slurp Sony Pictures staff info – as CEO sends 'don't sue me, bro' memo

jamesb2147

Hmmm... what's that smell?

If only we had a system that could detect funny looking network traffic with things like names, SSN's, email addresses, etc.... or, at least, one that could pick up on GB's of data heading to servers with IP addresses in countries that we don't do business with... Hmmm......

Yes, I'm saying an IPS/IDS would have done them some good. And to say otherwise is a suspicious claim, at least.

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Why blades need enterprise management software: Learn from Trev's hardcore lab tests

jamesb2147

Mild disagreement

Certainly everything has its place, but, believe me, blades will bring their own issues. They're just like everything else... everything is unique.

Just wait until you hit that $VENDOR bug where all your $COMPONENT reset all AT THE SAME TIME! :D

It's happened before.

I'm totally sympathetic to your plight, though, and have run into my own share of life-sucking problems. In my case, it's usually a bug in our vendor's software (Cisco/Meraki), and they won't even let us see the logs. For us, the worst crime is when the bug COMES BACK. We've twice (since summer 2012) had regressions with firmware updates MONTHS after an issue we surfaced was patched.

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