Re: Tripartite IT departments
> It definitely seemed that sometimes what they all forgot was that they were there to try and ensure the users could do their job with as little hassle and effort as possible, as that was what brought the money through the door!
That is the single biggest problem with IT in my experience (and, to be fair, with a whole load of other departments and sectors too). IT people basically work in customer service, but half of them refuse to admit it and the other half think that their customers are the users in other departments. The former are just plain obstructive. The latter think that they have successfully provided a service to their customer when they complete the PC upgrade or software installation or whatever, and that it's therefore OK to take two weeks to do it (hey, two weeks from inital request to completion is pretty good for a large firm, right?), when in fact the completion of the task marks the point at which the company can start to serve their real customer, making two weeks an absolutely appalling delay.
I find the worst IT departments are the ones that serve IT departments. I've had arguments on the phone with these twonks, explaining to them that my (and their) employer has hired a new employee, is paying the new employee, and that the new employee can do literally nothing until they have a machine and account, and that our employer is therefore simply flushing money down the toilet until the machine and account are set up. Even when it's explained to them, they just don't even understand the problem.
(I hasten to add, for the benefit of any powers that be that might be reading, that this was with a previous employer. My current lot are just absolutely fantastic. At everything.)