85 posts • joined 8 Mar 2012
Nobody's recommended HelpSpot!
www.helpspot.com - rolled this in for a 40-staffer 4000-customer service desk solution three years ago, it's still happily ticking along. Vendor support is ace and features aplenty. Self-hosted is fine.
Re: A lot of common sense there
Well then it shouldn't be a concern should it? As a Three customer I tether my laptop and Android tablet to my phone all the time and not a single extra charge came in.
So I did this abroad, too; in one of Three's Feel At Home countries. In Australia I tethered my tablet to my phone for a few minutes, did a couple of downloads, then afterwards checked my charges. Nothing. So I then spent the rest of the time streaming music and all sorts while in Australia and got zero extra charges. In fact I left my hotspot on most of the time so my partner could tether her phone on and avoid her data charges too.
So what actually is your concern?
It's the radio
I have a blackberry Z10 with the SIM card out of it that lasts a week switched on with occasional use and no 3G transmission. Put a SIM card in it and the life drops to a day.
Sure, the display eats a lot of juice; but I'd imagine the radio takes more
+1 for $device shooting video
How about at the end of every "$device is insecure" article, we have a video of said piece of equipment being neutralised by a shotgun?
not understands, understood
Why should they?
Google are a business, a profit-making entity. They can do (and will do) what they want. You want our own Google data? Set up your own Google.
Hyphenation is the difference between a light blue wall (weight) and a light-blue wall (colour).
Re: Blackberry, just stop
Nobody trusts an opinion from someone who can't spell
Too little, too late
Even when the BB10 shipped it was unfinished and has tons of stuff that make me (Z10 user, 9700 user, 9000 user) wish I'd have stuck to either a Series 7 handset or adapted to something else.
Top on my list is the ability to select and delete large swathes of emails in one go. Can you do this on a Windows phone? Select, tap, tap, drag, tap, tap, drag, tap, tap, drag... ugh. Same on all other touchscreen handsets. With my 9700 I could select the first, select the last (hold shift, drag the touchpad down) and then delete all. Or "Mark all prior as read" or "Delete all prior" - such useful features.
Can't do that on the Z10, sadly. There's plenty that I miss from my Bold 9700 that didn't make the jump across the ravine to the Z10. Such a shame it didn't take off; the world will be worse off in a two-horse race. :(
Re: Enough, already
Ah, but mon ami, the night is still young!
Of course not. Even though the option exists and nothing bad has ever happened in the past and it's a timesaving feature and "VMware should know what they're doing and wouldn't release dodgy patches" and "what could go wrong?", nobody would ever, *ever* select it.
Additional reading: see Windows NT, Service Pack 6
Re: Run As Administrator
Here, allow me
Re: Key finder?
Won't work, needs inductive power to activate the tag. No NFC device nearby = no power to power up the tag.
This article reads a bit like
a "here's what everyone else has to say about the iPhone fingerprint scanner"
I particularly liked the bit from the bloke who sells SMS authentication who says that, when talking about authentication methods, if it isn't SMS authentication then it's crap.
Why, how objective of you!
Re: Thumb up, obviously
"It is no surprise therefore that our report reveals a rise in remote data wipes"
What with the increase of the number of devices supporting remote wipes being in circulation, yes, I'd be far from surprised to see this trend too.
Re: "Women are local creatures"
You have clearly never met my wife
I miss my Blackberry Bold 9700
It would automatically join unencrypted wireless spots, and the UMA gave me free voice calls over internet while roaming (all encrypted, as per Blackberry stuff. Lovely). I used to take a trip around a foreign town (the week I spent in Menorca springs to mind), leave wifi on, turn mobile network off, and every now and then a pulse of messages would come in. Process my replies, deletions, updates, uploads, whatever, keep walking and eventually they'd sort themselves out.
But yes, it's a shame we can't go without Internet for a few days.
I could think of a ton of uses for this.
Want the ability to transmit your RememberTheMilk shopping list to the eink panel on your fridge?
Need to leave a visible message for the spouse on the back of the front door?
Want to put a map of where you're going on the top of your motorcycle tank bag? Transmit it using the flexible eink panel that's been printed to the top of your tank.
When this tech goes colour and waterproof, it will open up a whole load of interesting ideas!
Excited stuff :)
What he said
I've taken a slightly different approach. Being of the tender* age of 30^H^H31, I'm in a position where my house is being sold, I've become a single man, so I've taken a look at the national occupation shortage register, and decided on a completely different path.
Sure, I could become a developer, or a website bloke - and to be honest I already run a small MSP and have a few tech support customers. But I'm just not feeling good about IT any more. Perhaps a career in social work, where I get to deal with actual people, may be more engaging...
Four years at college/uni doing a people-related qualification (for free, cause there's a skills shortage in this field) and I can then go into teaching, assistant/deputy/headteacher, or do social work for £30 an hour (as a friend has just done).
Interesting times ahead!
I can clearly see your nuts
There's a distinction already between what is abuse and what is trolling.
Allow me to demonstrate:
"Haha, I can't believe Microsoft made people pay for the Winpho upgrade! Apple would never do that," posted in full knowledge of the fact that Apple did actually do it a while ago, but is posted purely to anger and incite. However there's nothing violent, threatening, abusive in itself - the person is trolling because they know that the other person will become a keyboard warrior in response and you can sit back, fold your arms and watch the drama unfold that you've created.
Another example - let's say you wrote your comment fully aware of the fact that there is already a distinction, and you're just baiting me to write this comment and become a keyboard warrior when I go "OMG I can't believe you're such an idiot to think that blah blah blah" whatever -- so, either you're a good troll, or you're a moron.
Re: Where's Orlowski when you need him?
Nokia stories, brb
that made me chuckle, and then gave me all sorts of images in my head that I did not want...
Re: your really sheldon cooper
Re: "blames the conservative UK market"
What he said. Down with this sort of stuff!
Re: headphone sockets
Yeah, the thunderbolt port even less so.
Well, that was a bit unexpected
I expected a warts-and-all diatribe about technology and networks and infrastructure, and it was almost there before digressing suddenly onto politics and propaganda at the end.
A bit disappointing :(
Enjoyed the bits about the BT networks and fibre differences and so on.
Actually I think you'll find here is a strange place to put an apostrophe:
Re: So why didn't google make the play store push out system updates?
"The device manufacturers can take this code, test quickly and roll out the patch within a couple of weeks,"
Yes, but they don't. Not if you're using a not-the-latest handset (e.g. Samsung S2).
And the carriers are even slower to react. Try going to the "Android Firmware Download" page on Vodafone or T-Mobile. Isn't one? Oh right.
I appreciate there is OTA updates but, again, why not just let Google update that bit of code on your phone if it hasn't been touched by the vendor or carrier?
I've never understood Java
1. Discovers a security problem requiring an update to protect the machines running on
2. Deploys the update (using the most annoying updater software ever - UAC prompt before consent? Yuck)
3. Leaves old version with security hole in place
Re: Like I said a million times.
"For law enforcement reasons, you have no privacy. I have no problem with this."
Says the Anonymous Coward.
Re: Re: "Google has been ordered"
And you forgot to substitute a dollar sign for the S on Soft.
You're an idiot
If you have never used BIS then you don't appreciate what it is and what it is good at, so you cannot (should not) make judgements like that.
BIS is an end-to-end encryption solution and also a method of controlling and deploying a ton of phones to your organisation. Need to set up a BB7 in a BIS/BES environment? Plug it in, assign the user, unplug it. All the user's email, calendar, contacts are now assigned to the phone.
Need to set up a BB10 or a BB7 in a non-BIS/BES environment? Manually enter in the Outlook profile, details, username, password etc. User changes his password on the network? No email until the phone is updated. Cue the call to the helpdesk saying the phone doesn't work any more.
Re: A new (?) idea...
Yeah, kind of like a BlackBerry PlayBook.
Don't put all your kettles of fish in one basket
Yeah, I know what you mean. I took one look at the blackberry and I was like "whoa, I can't believe they've done that. Still, plenty more eggs in the sea."
Re: Voice recognition
Tried it last night, including send a BBM and an email and setting a calendar appointment with fantastic results, have to say I'm very impressed overall. Lots of very nice little touches to the OS that make it a pleasure to use. The screen's unlock mechanism being responsive even when the screen is "off" is particularly nice I think.
I managed to make the calendar app crash when changing a calendar's colour, and also managed to make the email hub panel flip out a few times ("no items selected" even though two were) but I imagine a lot of this is just stuff that will get ironed out with updates just like any other fruit-based delivery.
One thing I'm very disappointed on is the playbook integration. When you hook up a playbook to it, the playbook has no control over the device - basically the "bridge" is limited to just internet tethering, you don't get the old way of looking at the device's contacts, calendars, messages and so on. But again, perhaps that will be fixed with an update.
Thanks for the pointer regarding sound profiles. You are limited to Normal, Calls only, Vibrate only, Silent, and All Alerts Off. No opportunity to set your own profiles up, and no opportunity for location-based or time-based profiles (yet).
I would imagine it will behave just like any other phone, i.e. not routed through BB servers and therefore not on your special data plan.
Blame the people who whined on about single point of failure, special expensive servers for calendar/phonebook sync, etc...
Mine is waiting at home for me
Arrived this morning, and I ordered it specifically for its sound profiles (which, on Android, royally suck!) and because I want a proper calendar not like the crippled disabled version that Samsung force you to use on their S2/S3 series.
So, we shall see. Disappointing to see the implementation of evernote is half-baked.
It could have been so, so good!
Any word on voice recognition?
Re: Three accounts with Zen
I disagree completely. I left them because:
- they kept returning 1 in 10 emails because my sender DNS domain "didn't exist" (they didn't see how this was a problem on their network, not mine)
- their line speed was very poor, after a few complaints I left and went to BT Business and they said "oh yeah, your router's MTU is wrong, it should be this..."
Re: Well done for totally missing the point btw.
No, you bellend. As in "save UP an extra few hundred".
> There has to be some way
When the patents are "saying yes to an on-screen message" and "saying no to an on-screen message" I think you'd be hard-pressed to do anything other than pony up your license fee.
oh fuck off
how can you seriously post on El Reg and not get its humour?!
It does look lovely though
I'm sure that's what they said about the early iPhone. I can see a pattern!
"It has no voice-dialling, no bluetooth tethering, no multi-tasking ... but it does look lovely though"
Re: I've yet to see
Fuck me, do you walk around with your eyes shut? Or maybe you have just yet to see anyone over the age of 21?
"IT" types tend to have Android/iOS.
"Business" types tend to have BlackBerry devices still. You just can't beat the email experience - as the owner of an iPhone 4 and Samsung S2 device, I can honestly say I want my BlackBerry back and am waiting eagerly awaiting them to ship!
SwiftKey *was* good
but since they've added features which mean that you swipe left to delete the previous word, all of a sudden you can't type as fast as you used to be able to.
SwiftKey's response to this is as follows:
I have a Galaxy S II. The shitty Samsung email client doesn't show me all the emails that Outlook actually has in its inbox when connected to an Exchange server. The calendar app whilst is very clever at aggregating any data source I throw at it, messes up recurring appointments and the reminder/notification feature is shit.
Email is also slow and inefficient use of the screen's real estate and you can't customise it.
I, for one, can't wait for my contract to end so I can get rid of this and get a Blackberry again.
Also I like the way that I can put in autotext shortcuts and things like typing "il" change to "I'll" without any user interaction. Very smart.
FAO RIM: Facebook on Blackberry is nowhere near as advanced as its counterparts. Add video upload and things like that and it'd make a lot of Blackberry owners resent the device less.
Re: They ought to use a proper operating system
+1 Internet to you, sir. Now please send me a keyboard without coffee in.
Re: Shange Morris - UI evangelist for MS?
Bearing in mind that I feel that the ribbon was probably the most credible and productive improvement to the Office suites, I disagree.
I know I am part of a minority especially amongst these forums but there you go.
- Opportunity selfie: Martian winds have given the spunky ol' rover a spring cleaning
- Spanish village called 'Kill the Jews' mulls rebranding exercise
- Reddit users discover iOS malware threat
- Pics R.I.P. LADEE: Probe smashes into lunar surface at 3,600mph
- Ex–Apple CEO John Sculley: Ousting Steve Jobs 'was a mistake'