Re: Can't knock customer service
Unfair, unfair! Cry foul! Yes, Jobs made some arrogant cracks about holding it wrong... but he also made smart points about other smartphones being similarly affected... and they moved pretty quickly to provide bumpers, $ back, etc.
Similarly, with the price drop on the original iPhone.
Plus, under Jobs's reign, Apple customers routinely could return products out of warranty or broken ones (e.g., dropped iPhones) to Apple stores--and get FREE replacements.
So, I think you owe the late, great Jobs an apology! :)