"Companies are paid every time a broadband or landline repair or installation is delayed. But customers who bear the brunt of these problems have to fight for compensation from their broadband company – and may not get any."
The group is calling for this disparity to be addressed in The Digital Economy Bill, currently passing through the House of Lords.
MP: "What's next?"
MP: "The Serf want compensation every time their ISP fails in some technical manner."
MP: "All those in favour?"