Just over a month ago now I had a forced "upgrade" to a so called superhub, my old ambit had died, but ressurected itself during the call to cancellations.
Engineer came round on a saturday morning too :¬) swapped out the old ambit, replaced it with the superhub. First thing he did without being prompted was put it into modem mode and use my existing router. Now that says something !!
Connection has been rock solid ever since, both for my desktop (wired) and my various wireless devices. Except for last weekend, I came home from a great night out, only to see that my connection for both TV & Broadband went down literally minutes after i got in, about 02:30 saturday night / sunday morning. the 150 customer service script reading monkeys didnt even admit to an outage or other work in the area (service webpage access via cellphone did say some outage in swansea over 100miles away) Anyway all came right in the end as two hours later I woken up to the sound of the tv springing into life, and a quick showed the hub had re-acquired lock :¬)
Technology is great when it works, and a PITA when it doesnt. Those are the times when great customer service really would help, sadly Virgin and probably most other ISP's don't provide even a passable imitation of such service.