* Posts by hughc

1 post • joined 28 Nov 2011

Jawbone Up wearable health sensor

hughc
FAIL

Hopeless customer service!

I pre ordered the Up about 6 weeks before it was released. I then received a computerized email saying that if I did not switch from the blue wristband to the black my order would be canceled.

I then requested that I keep the blue, but would be happy to wait for the release. Consequently me order was canceled.

This is an awful way to treat a first time customer and I wonder how this company treats other's with it's autocratic computer generated demands?

The product may end up being good, but the customer support has been so bad I would not want to have to deal with them if something else went wrong.

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