Posts by Liam Martin

Let's be clear about something...

This is absolutely not about customers leaving PlusNet. We do, of course, have customers who wish to leave our service for other ISPs (including TalkTalk) and we wish them good luck.

This is about customers being stolen against their will and without their consent. And the really important thing to note is the comment by Neil A on our Blog. We have a market share of about 1.5% and have identified 20 poached customers so far in June (and believe me most of them are very upset about the whole affair), so we estimate that this could be happening to upwards of 2,500 consumers in the UK every month.

We're not the only ISP seeing this, but we are the first to comment publicly about the whole affair.

Regards,

Liam Martin

PlusNet Comms Team