I have been with Cable for over 20 years.
I've now cancelled and given up.
Sick of being lied to.
Last time I moved they said they would transfer my deal (£30 a month, no tie in).
Instead I got that for 6 months then it went up.
Had to pay to cancel the contract too. FFS.
They lie. Their sales staff are incentivised I presume? So like Vodafone will say ANYTHING on the phone to you, then surprise you with the bill later.
No benefit for loyal customers either. As usual you get treated worse for having paid a bill each month for 20 years then a new customer who may hop every year.
I used to take their crap, because I needed the better internet. But now there are genuine other options for fast broadband I don't have to.
So they have had the last of my money.
If they treat the rest of their customers the same I predict a hard next ten years for them. The one advantage they had is their fibre broadband, but that is wilting away.
If they have to rely on their customer service to retain customers they are in serious trouble.