"The phone you sold me still doesn't work!"
"I UNDERSTAND YOUR FRUSTRATION. WE MAY BE ABLE TO ASSIST YOU FURTHER IF YOU PURCHASE A PROTECTION PLAN."
"I already bought the phone. It's under warranty and contract."
"IT IS NOT OUR PHONE BUT SAMSUNG MAY BE ABLE TO HELP YOU. TERMINATING YOUR CONTRACT AT THIS POINT WOULD BE... VERY UNFORTUNATE FOR YOU."
"Samsung said it's working as they expect it to. You took my money. Give me a !@#$ phone."
"WE VALUE EVERY CUSTOMER. WE CAN PERFORM A FREE FACTORY RESET."
"Not that again!"
"THANK YOU FOR VISITING. IS THERE ANYTHING ELSE I CAN BE OF ASSISTANCE WITH TODAY?"