I have had the immense pleasure of hours on the phone to VMs script bot 'help' desk. The only time I got through to an actual technician was last week when I rang to cancel my contract. The reason being, as mentioned, I can't use my broadband for gaming or IP telephony. Router resets required almost daily.
For gaming, I get maybe one or two nights a week when I have enough time to thing about base jumping into helicopters, only to give up trying to play on-line. The IP phone, I need a lot to service one of my clients, ironically for support.
Line quality is actually better when tethered through my mobile.. Is enough to make me blub like a scolded child and am the butt of many jokes from colleagues, mostly asking if I am in a wind tunnel today..
After being talked into getting my problems fixed, support conceded that there was an 'issue' with the cable in a local cabinet, my broadband did improve later that day. A week later it was down for an hour or two, Work being carried out in my area, ok.. When it came back up I had much less latency and packet loss, woohoo, they actually fixed it...
I held my breath.. After two days, this is now fairly typical of my connection quality (Different day=same old story):
Fail. From a loyal, since the good 'ol days of NTL, thoroughly fed up, fobbed off customer.. Find somebody in your area and run a broadband quality test before even thinking about signing up, it could be 1000MB, is still useless if you don't get any packets returned..
Hmm, I wonder if they will give me a free 56k modem redundancy option if I ask nicely..