1 post • joined Monday 19th September 2011 12:33 GMT
comment from UltraDisk Voice Recorders
Many thanks for the question on the UltraDisk recorder. The need for Mac support is one I hear more and more.. It is great to hear that we have the demand from different users of Operating systems and file formats.
At the moment, It wouldn't work as the removable drive is formatted as FAT 32, it is partitioned by NTFS (Windows OS) so 1 drive appears as a CD containing the UltraDisk PC software (read only) and the other is mapped as a removable storage device. Macs by default will not recognise NTFS (B.Gates v S.Jobs etc) without some additional 3rd party software, this not supported natively by Apple. So Apple do not recognise the drive for this reason. The UltraDisk software is written for PC 32 bit and 64 bit only, no Mac software exists (just yet)..
If you ever need any support regarding any UltraDisk please do contact me at email@example.com or visit UltraDisk support online, I will be happy to help. The products are fully compatible with Microsoft Windows supported on 32 and 64 bit. I'm also happy to hear from experts in Linux / Macs who may wish to make suggestions.
We will be releasing a Mac compatible version that will not rely on NTFS and it is in our roadmap for development. Do watch this 'UltraDisk' space!
As we are a small UK business, I was obviously flattered to be contacted by Caleb regarding UltraDisk voice recorders. Although quite surprised (but pleased) to see we have been positioned against some of the largest corporate brands..
By contrast to the others, UltraDisk is a small family business based in Manchester, our scale and attitude in business is very different, development therefore takes us a little longer, not just in time, but largely to finite resources unlike the share capital available to Sony, Olympus Grundig etc, This fails to get a mention and Caleb was aware of this, so a little misleading of where we are at.
Despite our size differences, we offer support, advice, listen to what is said and continue to offer feature rich products at a price that is more favourable with entry level customers. Whilst I am flattered about the comparison in this run down, I'm also aware that it makes a good portion of judging the product on something which it is not. The author was aware of this in advance, but I fully respect the artistic license of the reviewer to highlight Mac support in whatever way.
Mac support is in sight and I'm pleased to hear we have the product demand, we have a full support / ticket desk FAQ etc at http://www.ultradisk.co.uk/support-center
I hope this helps answer the question, many thanks to Caleb too for placing 2 of our products in the top 10.
UltraDisk Digital Voice Recorders.