is amazing on two counts:
1. it's still in business
2. apparently biz is a'booming
I honestly can't get it how they manage that. I go there on the weekend and it's next to impossible to hunt down an assistant to assist your (footwear) quest, because of the 1000 :1 punter / assistant ratio. So I walk out empty handed. Trying to outsmart their system and turning up on the week-day, when NORMAL people stay away from shops (mother-toddler-tadem doesn't count) is no better, because then trying to find a shop assistant is like hunting for red october. So I walk out empty handed again.
And yes, when you actually pin down a writhing assistant and tell him the size you want, they won't have it in stock and no, they are unable to tell you in which other of their store they're showing stock (we were able to check stock across our retailer stores back in early 1990s!).
That said, you CAN order the size you want online, and they will deliver to their own local store, FOR A F... FIVER, if I remember correctly. And then, you can NOT get a refund, if the shoes don't fit, nosir, you'll ge a voucher. Unforgettable experience.
Other than emergencies, like PE snickers and other kids' stuff which they grow out of too quickly, we avoid this retailer like a plague. It's much, much better to buy a good quality stuff, because it just lasts an awful lot longer. By my count (and I am extreme, I'll use the kit until it falls off my back or feet), good quality will buy you 5 - 10 - 15 (at a push) use, as opposed to 1 - 2 years. Compare the price and it's just cheaper to buy better quality (although branded goods have gone down the route of "planned obsolescence").
Apparently though, this un-named retailer, despite being scummy on every front, is all legit, which only proves how sorry the state of things is in this AD 2016, when such business is hailed a success. And it's a shame they were the ones to purchase Karrimor brand, which they turned into one-of-a-number-of-shitty-no-brands offered at "50% discount". Not that Karrimor was that great in its last days anyway.
Rant off, time to go, tk-maxx, ahoy....