I'm not sure we'd notice any difference. Writing a letter is nowadays the fastest way to get a response. Remember "letters"?
Posts by JeremyP99
10 publicly visible posts • joined 18 Aug 2011
Pay up, Lincolnshire, or your data gets it. Systems still down after ransomware hits
Global Warming is real, argues sceptic mathematician - it just isn't Thermageddon
Plusnet is working on a network-level filter to block pirate sites
KEEP CALM and Carry On: PRISM itself is not a big deal
Trust the cloud with my PRECIOUS? You gotta be joking
SECRET 28 'scientific experts' who Greened the BBC - Revealed!
Nobody knows what to call Microsoft's ex-Metro UI
Virgin Media wipes out websites with routing blackhole
Monday 28th May 2012 15:36 GMT
Re: Mostly OK
"Like it had been written by someone who didn't understand the problem or had English as their second language."
i.e. Virgin's "Support". Viring screwed my email a while back, and I got three different and ludicrous responses from India. Only by threatening to close our account did I get to speak to someone who knew what they were talking about.
Our internet went on is a couple of weeks ago. I thought it was a temporary problem, as we were at time clearly connected, but no web or email etc. Modem lights suggested as much. Anyway, support say that our modem needs replacing, and we agree a date and time for the engineer to come.
He or she never arrived. There's no record of anyone being called out for us. And the net came back fine a couple of hours later.
I'd love to complain about this, but am damned if I can find a snail mail address.
Branson and Customer Services are concepts alien to each other. He always does this to companies. Grrrrrrrrrrrrrrr
Biting the hand that feeds IT
