* Posts by AngryCat

1 publicly visible post • joined 12 Aug 2011

Kabam! Facebook gamers fume after script deletes fake stuff

AngryCat
Pirate

Biting the hand that feeds you

Unfortunately, these *free gifts* explain so many aspects of how certain players and alliances grow to enormous proportions seemingly overnight creating an unfair advantage of players vs developers in some cases, and this is only MY opinion. These gifts had valid links... albeit hidden, which indicates they were in use for someone. One developer even told the masses in an early post people would be allowed to keep those gifts, later that was retracted and swept under a carpet never to be heard of again. To this day almost a week later people are still in limbo, still missing paid inventory items and are largely being ignored except though carefully worded selective forum posts and messages that lead nowhere. I will admit that Kabam has accepted the blame for this graciously yet have failed on attempts to restore inventory, keep players informed and have indicated falsehoods on their own forums to the very people affected. The problem also lies in the customer service aspect. When Kabam's bottom line is affected, they go all out to fix and recover the problems, when it's the average customers bottom line in lost items or moeny, they claim they don't need to return or refund items over a beta game.

Classic case of biting the hand that feeds you... which in itself is unfortunate. What used to be a player based game has gone by the wayside in an effort to make money, which is understandable, but to disrespect of the players who are paying you (even though it's a glitch ridden faulty game) is completely ridiculous. Outright stealing from them is just plain wrong... shame on you Kabam. I'll remember the next time I submit a ticket for losing troops how fast you moved to get YOUR OWN items back when it directly affected you, especially when you tell me that you can't or won't refund me anything I lost do to instability with your systems simply because you hide behind a BETA game. While I doubt this will end Kabam, I certainly hope they rethink their own strategy and treat their customers better then they do now.