Re: Smile/Cooperative Bank Poor account reset Security.
I tore them a new one over this over Christmas. I had lost my card a week before Christmas, they said they'd send me a new card and PIN. I got the card before Christmas, but the PIN number only turned up yesterday. And that was the second PIN that was sent out, so God knows where the first one went.
Anyway, as I was using my credit card as it's the only thing I could use to buy petrol etc, I decided to transfer some money to the card. I go to do it and I'm greeted with the God awful username and password thing they've decided is a good idea. I forget the password, and I'm asked to use the card reader. Guess what? I couldn't, as I lacked the PIN number!
So I call them to see if they could reset it, and they could with alot of huffing. But I asked them why this new way of internet banking security is better than the old one? A three step process, and if you didn't have the information for one of the three steps, you couldn't get in. As you said, it worked for 17 years and was brilliant, if a little dated looking.
The Co-Operative Bank has gone to shit since the Americans "saved" the bank. I stuck around during those months when the bank was struggling, but recently their game has slipped. And I know I'm not alone, and I won't be the only one looking to leave the bank over this bullshittery.