25 posts • joined 13 Jun 2011
A new job for Mike Errington?
Now that he has retired from RBS, perhaps this is his new role, custom made for one of his talents and tenacity.
Plusnet continue to blame the customer
I fail to see how a router configured for dynamic DNS and IP and security protected (the passwords were not default and complex) can be responsible for the hijacking. Is it mere coincidence that Plusnet had put through a 'security' upgrade only a few days before? I would not like to think that this is another of those cover-ups so prevalent in modern services.
Either way, the reply (see below) I got from the supplier does not give me confidence and I will be certainly looking for an alternative in the near future.
From Plusnet customer support:
"Unfortunately we are unable to offer any sort of refund for this. The router is a third party router and as such we bear no responsibility for any vulnerabilities that result from using it.
If you wish to have one of our routers you can do so in one of the following ways:
Either paying for the router up front (£40) or agreeing to a new 12 month contract which would make the router free.
Either way there would be a £5.99 postage and packaging charge which would apply.
This is exactly the same as when you first took out the service.
I hope this resolves your query however you can respond to this message if you are still having issues."
And they just changed their security - mail received
On 06/03/2014 17:29, email@example.com wrote:
In order to us to maintain a high level of service, and protect our network against potential attacks, we need to make a change which affects your account.
This change is related to the broadband firewall which all of our customer accounts have access to.
We'll be making a change to block incoming traffic on ports 53, 111, 135, 137, 138, 139, 445, 515, 1080, 1433, 3128, 3306, 6000.
In most cases these ports will already be blocked by your local firewall however in the event of a compromised router, the ports may be unblocked or used in a potential attack.
It is unlikely you will need these inbound ports open, if you do you please visit http://contactus.plus.net and let us know by responding to this support ticket.
There's nothing you need to do, and your connection should continue to work as normal apart from a brief disconnection whilst we make these changes. In the vast majority of cases your router will automatically reconnect. If you experience problems getting reconnected following this maintenance please try a single reboot of your router.
This email has been sent as it contains important information about your service from Plusnet. Please do not reply to this email, as this is an unmonitored address.
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013
Nothing to worry about
Microsquat has caved in to corporate pressure before and will do so again. The banks will just tell them that support WILL continue until they are ready to migrate to LINUX.
Electric Monks? Now we have Electric Beggars
The late great Douglas Adams had the concept of an electric monk who you employed to do all the worrying about your soul while you got on with your life. He'd have loved this concept - too much money and can't be bothered to set fire to it or spend it on loose cars and fast women? Try the electric beggar, it'll relieve you of all your cash and give you a very long number (which is all a bitcoin is when it boils down to it) in compensation. In some ways a real beggar is a better bet; at least they are (or pretend to be) grateful.
Re: The best leave first
Taken to extremes, you lose all your good staff, and all that's left is the dross who could never get a job anywhere else. Do you really want to retain these when you are trying to save the company?
Best way is to decide on your new structure, fill all the vacancies from your own staff, and then let the rest go. You must give incentives to your retained staff to stop them leaving - costs a bit more, but you don't tear the guts out of your business. Sounds to me like Dell is due for further troubles.
Re: End of the world and backups
No, the bean counter won't cop it - the man responsible for cuts and outsourcing at RBS is still hanging on, despite all his colleagues doing the decent thing and falling on their swords. All the BC has to do is ignore all decency, carry on like nothing's wrong and plan what he's going to spend his next bonus cheque on.
Regarding the fact that Lloyds had no backup, well they do have - every other bank in the country - you can use most other cash machines for free, pay with cash, credit cards etc., so not sure why everyone is whittling on about it, unless they are hoping for a handout as well.
Not more 'kin programmers? Peter Drucker was right!
"When a subject becomes totally obsolete we make it a required course."
Local kids spending all their time coding? Our chums in the developing world do it so much better anyway. Instead, we need to train our kids to make stuff, do stuff, build stuff, create stuff, get out there and live a life, instead of spending all their time chained to devices in stuffy rooms.
Re: I dunno
It'll all end in tears, I just know it!
Re: here we go again
How hard is a big database and a bit of logic? I'll do it for only £1Bn
And if it all goes wrong or never gets implimented, I've saved the Country £19Bn - awesome!
Will we ever get the truth?
I would guess that IT is being run from outside the UK, and we will never get the real reason for the failure.(possibly incompetence and inexperience of outsourced staff, wash my mouth out with soap?) We never got the full story why RBS lost their services (see above). Seems that spin and cover-ups are rife. When will any of these businesses have the courage to say. "Sorry people, we goofed because we are trying to save money so we can pay our fat-cats. Now we are going to sack the management chain in charge of this fiasco and replace them with people who understand 24x7 operations."
Don't snigger, Fat Johnny from the local garage. When you screw my car up because you gave the job to the intern without supervision, I expect you to fess up as well, and repair the damage free of charge...
So what compensation will Barclays customers get for this loss of service? RBS gave us nothing; it would be nice to see a change to this trend.
Peter Drucker was right as usual - will they ever learn?
"The leader of the past knew how to tell; the leader of the future will know how to ask." Move over Steve and all you other dinosaurs in big corporations to make way for people who understand the 21st Century.
Not really impressed
With solid state drives increasing in capacity and reliability all the time, why are Seagate wasting their resources on this 'last century' technology? They will be putting a V8 in a Model T next.
And where would O2 run their IT from I wonder?
Maybe the same place as caused the RBS/Natwest/Ulsterbank outage?
Forgive me if I mumbai a bit...
Re: Quite a few posts .....
And you are relying on PROGRAMMERS do do this - most of whom never get off their consoles long enough to realise what a car is, let alone drive it safely. You only have to look at the state of traffic planning and road layouts in most towns to realise what a bunch of xxxxxx they are.
You've just talked me out of ever wanting one
A place with no internet?
What, like the UK, where we are still struggling with the idea of fast broadband in most areas? Can you imagine a small company relying on the Cloud and Office 999, when the chances of losing the connection completely are not that low...
Is that Atlantis coming up again?
Only 30 mteres below the surface - pass me a bailing bucket and we will see!
Three characters sum up the cloud - E2E
Would anyone in their right minds want to entrust their valuable data to a third party after seeing how the NHS and others are being held to ransom now?
Re: John Sheridan, eh?
Yes, he sorted out the Shadows and the Vorlons too, so Microsoft should be a walk in the park (unless they have those nasty laser things)
Better than life?
Replace the structure with a tailor's dummy, motors to make the limbs move, and the eyes with small cameras and we can all have the body we have always wanted without even getting out of bed?
Retraining in IT?
When RBS were laying people off, they offered £2000 for retraining - this was not necessarily for IT, as most IT people are already sharp in multi-disciplines, but to allow retraining in ANY skill. People I know have taken the opportunity to train as plumbers, electricians, writers, architects, teachers etc. and really review their careers. With the prevalence of outsourcing, IT has had its day. Let's leave it to the sausage factory guys and gals, while we do something useful and rewarding.
Twitter because the YOT can't concentrate for more than 160 characters?
I was talking about this amongst m'colleagues and one of them cynically suggested that the young people these days only have an attention span of 160 characters so the chore of having to work out something to write in Facebook is too much for them, especially with the new Timeline thing - and what's all that about??? Watch out Facebook, the writing's on everybody's wall (if they can be bothered).
TT did not do it for me
I started with Tiscali and was moved to TT when they took over. They have been gradually getting worse over the last two years - slow speeds, frequent disconnections and a 'help' desk who treat you like a moron - yes, and they are in India already!
I gave up on them after several weeks of abysmal service and moved to PlusNet. As TT's parting shot, they disconnected me 24 hours before they should have.
PlusNet moved in and they immediately put right a problem with the exchange, and since then, my connection has been superb. The benefits of a 'local' call centre cannot be over-stressed. Whilst our chums overseas may be competent and helpful, at the end of the day, it is a UK service and is best supported from the UK.
I would never go back to TT now, even if they came round every day in person to clean out the cat litter tray.
It seems all these new addresses are needed for toasters, cookers and shavers. Why don't we just use IP6 for 'Toasternet' so that all the banal and probably unneccessary traffic can keep to its own superhighway. When the sunspots hit us the whole thing will burn out anyway and we will have to resort to using our hands to operate these complicated devices instead. IP6? Yet again, a poorly disguised way of getting us to buy a load of new hardware, and keep the cash flowing towards the network people.
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