Can't say I'm surprised...
... given that in the past month they've:
1) Lost nearly £300 worth of kit, and are trying to get out of paying by whimpering that the "insurance" on Spec Dev is for "damage only, not outright loss"
2) Basically stuck their head in the sand -- an interesting way of fielding complaints. Contacting Customer Services is pointless (lots of kind words, bugger all action). The local delivery office either doesn't answer the phone, or someone answers it, utters a choice of "colourful adjectives", hangs up, then leaves it off hook for the rest of the day.
These assclowns need to get their act together, and fast.