25 posts • joined 26 Mar 2011
A few to recommend.
We use WHMCS from www.whmcs.com at our site servwise.com, it is a hosting eCommerce system but has integrated Support desk / knowledge base with some nice features but maybe not quite enough for you. The good thing though is the website interface for customers which is highly customisable to allow people to open support tickets and no limit on number of agents. (I should point out there is no need to use the eCommerce part of the software if you don't need it)
The next two have agent limits so you pay for the more agents answering tickets.
Kayako.com (another we have used) works well and probably has more of the features you are looking for.
If you prefer something is .NET then try SmarterTrack (Nice pollished system and includes live chat if you want that. http://www.smartertools.com/smartertrack/help-desk-software.aspx
Re: The ISP is to blame not the sender
Using SPF to block is a no no in my book as as has been shown it often gets broken (especially with complex systems using many sending MTAs) and if you do block then the responsibility lies with you for blocking not with the sender for messing up their spf. SPF should be used to give an indicator of spammy-ness or hammy-ness not an excuse to block emails outright by an ISP and it is then the responsibility of the person receiving to decide if to block or filter or whatever and as such also their responsibility if they block legitimate emails.. Its like saying I sent you a letter, you don't like the look of the envelope and so you binned it without opening it first to read the contents, but it is still my fault.
The ISP is to blame not the sender
If he was getting his bill by post and the post was lost he would still be liable to pay a late payment fee, email is not a guaranteed method of delivery and the person should take responsibility for paying their debt on time no matter. A feeble excuse for an obviously feeble person.
Their ISP has most to blame as SPF is just a way to score an email as possible spam, and should not be used by default to block / delete emails, as someone who runs a hosting company myself we never block emails, we only provide spam scores to allow our customers to filter and block emails if they wish based on those scores.
Just because a web form yet to be filled is not loaded in a secure page does not mean the form data being submitted is insecurely submitted, it depends on the forms post url which I can't see from the screen shot. If it posts to the non-ssl (none https:// address) then the OP is correct it is highly insecure.
Pg-tips for me
As an Ex-pat from London living in Sardinia there is very little good tea available locally, Tea here consists of expensive weak twinings or equally weak but cheaper Lipton stuff. So instead I get a bi-annual delivery from one of the many expat delivery websites for a pack of 1000+ pg-tips tea bags in a um bag,as well as all my oriental herbs and spices that I miss. British Corner Shop being my current fav (google it / no affiliation BTW). Now all we need here is a good local Curry and Chinese takeaway and all would be well again in the world. :)
Asteroid or Comet?
"the agency will be measuring “the asteroid’s distance and line-of-sight velocity” to improve its ability to predict the comet’s motion."
I am confused........ I always thought they were different?
servwise.com hit by power outage also
We were one of the unfortunate hosting companies (servwise.com) that experienced the server power failure on three of our servers. Luckily they were not our most used servers and the outage had little impact to our customers. I just hope tonight the same thing does not happen when they put the UPS back. :(
Re: "could just have easily have been enabled on Apache"
Umm Cpanel, Plesk, ISPConfig, Hosting Controller, DirectAdmin, Kloxo to name just a few GUIs for apache
The article goes into much detail about how this is a problem specific to IIS, even the title "TALKTALK SUBSIDIARY'S CUSTOMER DATA PLACED ON THE WEB IN IIS WHOOPSIE".
This is NOT a problem with IIS and could just have easily have been enabled on Apache or any other web server software. The article poster is also blaming the anonymous user access when the problem is actually having directory browsing being enabled, if you disable anonymous access then not even web pages can be viewed unless the person logs in to the server. Fail on both the cause and the remedy....
How is the fact that IIS allows anonymous access by default a security issue. It is a web server after all and is meant to be used to publish stuff to the world wide web, if you don't want that data published then you remove the anonymous access user or put it behind a firewall etc.
As someone who owns a hosting business and who administers IIS and Apache day in, day out I can vouch for IIS7 as being a very good web server. I actually think the story poster is talking about having directory browsing enabled and I know that by default that is not enabled in IIS so the server admin must have enabled it.
If it is a fail it is for the person who configured the website not IIS itself.
This sounds more like Linux fan-boys out to discredit something they know nothing about...
ServWise are the best, I can prove it....
How can they be the best when ServWise are the best...... huh!
Disclaimer: I have no affiliation or link or anything to do with ServWise, honest guv' ;-)
How is this article NSFW????? no pictures of men humping androids or women using computer connected dildo's..
George Lucas: 'No more Star Wars'
Oh good, I was scared he might actually try to make another starwars "episode" that would again completely spoil the first three films. If he's saying the first three were not "his" movies because he was made to make edits he didn't want, then someone please find the persons who's movies they were and get him to remake the rest for us!
This hack AFAICS is very very limited. Using OpenDNS and being a registered opendns user are very different, most people using openDNS will not be registered users, they are simply using OpenDNS DNS resolvers and so this “social hack” would not work for them. Add that most openDNS registered users (who are probably quite IT savvy in any case for using opendns) would not follow a (phishing) link sent from just anyone makes the scope if this hack as I can see it is very very small.
I stopped using download.com when they started packaging up downloads with their own download manager thing. All looks completely dodgy now...
All I can think of when I read this is that c*nt Justin Timberlake with his feminine voice and camp persona. Totally spoils it for me.
Okay I see it, just...
Ya need to squint a lot but I guess when your pranking the google street view car detail ain't important. I like the one near me where he pulls into the fuel station to fill up. http://g.co/maps/m3vu5 I kinda thought these google street view cars were powered by nuclear fusion or something, seems not. :)
Are you sure it's not someone who's drawn on your monitor, no "willy" that I can see!! Maybe you've been watching to much redtube? I guess google fixed that one pretty quick... :)
Average of what?
What this study does not seem to mention is what the percentage of respondents where for each browser. Obviously I would expect IE to have a much higher percentage of the respondents due to it's popularity thus the average IQ score would also be weighted lower. I would also expect many with the lowest IQ to be ignorant of other browsers since IE is usually bundled by default with most PCs and it takes at least some intelligence to go get another browser and so the people with the lowest IQ would likely still be using IE. It would be good to see how many high IQ scores above a certain level were present from each browser, I would bet that IE would actually show the most purely because of it's market share. Incidentally I consider myself fairly intelligent, I run two of my own Internet businesses for the past 10 years (web development and web hosting companies) and have 20 years IT/Internet experience but I still use IE and have done since IE v3/4 as I have always found the alternatives either to fugly/clunky (FF) or feature limited (GC) and believe me I have tried to move to those browsers wishing they were better. Now with IE9 i'm not about to go anywhere soon either.
If you take out all the non-intelligent users (who probably clicked the ad my mistake and then assumed it was a legal requirement to complete the test to continue to use this interweb thing) then maybe it is only intelligent non-IE users who feel the need to prove their intelligence by taking an online IQ test in the first place. :-)
Original pong handheld
No original Pong handheld, the first portable "console" IYAM. Good effort anyway, great to see some of the things I used to play a lot like the galaxy 2 and Donkey Kong II which I remember taking to school to play at break times.
employee should be sacked
The employee should be sacked for wasting so much money and being a complete f**kwit. And the guy who pee'd should be given a meddle for outing the plonker (the idiot employee not his cock). That employee is such a f**ktard.. Man I just wanna swear when I hear crap like this.
How is this suddenly the "cloud"?
Hosted email has always been their, how did it suddenly become "cloud" based, if you don't use your own server for email then your using someone else's. It is still on the Internet, although maybe in a data centre and not on a crap server in your office.
This does not make it "in the cloud".....
"Cloud hosting" should get the worst unexplainable hyped buzz word of the year.
Always potential for a catastrophe
I am getting a little tired of The Register publishing opinion as fact and conclusions before the story is even over.
I've seen three big stories now (probably all from the same pro-nuclear proponent) with absolutely no column space given to opposing opinions.
The articles are talking like this incident is already over and nothing happened or it is all good news, it's not and it isn't. All I see is that no matter how safe you *try* to make a nuclear power plant the fact is that there is always potential for a catastrophe (Ala Chernobyl) that can make large areas virtually uninhabitable for hundred's if not thousands of years and also negatively effect the whole planet in so many different ways.
Compare that to other power generation schemes that have very little or no ecological or human effect if they were to be destroyed by a catastrophic incident.
The fact that there is potential for these things is why I am against nuclear power. It only takes one terrorist with a big enough plane or an earth quake in just the right place. Only lucky escape (still to be determined) does not make it safe.