You mean I actually have to do stuff for it to work
This actually happened yesterday....
User: stuffs not working
me: okay we need to be more specific than that, whats not working.
User: well the file isn't there
me: what file are we talking about? and what are you trying to do?
User: well _____ no longer exists'
me (luckily able to figure out wtf they are attempting to do that this point) - Did you run the report that generates the file?
user - run what??? you mean I have to run it? I don't think you know what your talking about....
me: I wish I didn't know what I was talking about!
What can I say, they either have no faith in technology, or to much trust in it to that point that they think it all just magically happens. I am going to go put pictures of users on the moles in the wack-a-mole game now to vent some frustration...