Re: I am worried
Also a Suddenlink customer and was wondering the same thing. I worked for a cable company named TCA quite some number of years ago, and they were a pretty decent small time player. This was in the early days of cable, before DOCSIS 1 was finalized and had Terayon (or something close to that) modems. Not terribly long after I started working there we were bought by Cox, and wow, they, just like their name, are a bag of dicks. Full blown 'monetize' the customer scripts were given to us, about how we should treat the customer as a number of "RGU's" Revenue Generating Units, and how it was our job as techs to increase the number of RGUs each customer represented. We revolted in mass to the new scripts and told management that we were sticking with the old ones. They fixed peoples problems, and fast. The new shit they gave us was mostly marketing fluff and had very little training (which is very important for new employees) on actually fixing the problem that caused the customer to call in the first place.
They didn't fire us all, probably because they had some kind of contractual obligations that had to fulfill in the buyout, but I got out of there as quickly as possible. Not many years later Cox dumped their midwestern assets as they could not extract as much revenue as expected from their customers. The operation then turned in to Suddenlink which as been pretty decent.